Heather Sams
Hollywood,MD
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Overview
22
22
years of professional experience
Work History
Secretary II
Prince George’s County Public Schools
Upper Marlboro , MD
01.2013 - Current
- Performs moderately difficult and varied secretarial and clerical work
- Typing, receiving telephone calls and personal callers, answering inquires, preparing routing correspondence, maintains appointments, processing mail and controlling inventory of office supplies;
- Participates in the development of new clerical procedures and office routines;
- Personally performs various clerical duties and responsibilities in support of the organization’s program(s) and operations;
- Reviews correspondence, reports and other papers prepared for superior’s signature to assure conformance with administrative instructions and requirements;
- Places a high volume of orders in Oracle iProcurement system for all schools;
- Receives all orders in Oracle iProcurement system and contacts vendors regarding invoicing, damaged materials and non-delivered items;
- Closes out opened requisitions in a timely manner;
- Assures the timely completion of correspondence and reports;
- Maintains records and prepares reports; gather and compiles information for assists in preparing the annual budget request;
- Submits time and attendance in Oracle in a timely manner;
- Performs other general office and related duties as assigned
Data Processing Control Clerk
Prince George’s County Public Schools
01.2012 - 01.2013
- Performs moderately complex clerical work involving data entry
- Shares duties of the Secretary
- Receives and reviews data and source documents for later entry; Compiles, sorts, and verifies accuracy of data to be entered; Independently controls input-output source data in connection with the process operation, including organizing computer workloads; Performs coding and data entry in the billing system software of confidential student information; Enters alphabetic, numeric or symbolic data from source documents into the computer following formats displayed on screen; Maintains data entry logs and makes necessary corrections to information entered; Updates computer information continuously to ensure accurate and up-to-date records; Serves as the lead in data integrity for the department; Scans and bookmarks information into the appropriate folders; Assists in establishing and maintaining an effective and efficient records management system; Ability to deal effectively and courteously with a diverse population; Contributes to a team effort and accomplishes related results as required; Answers questions and provides assistance to IEP coordinators and health related staff in filling out encounter forms for billing Medicaid; Continually assesses and evaluated the quality and effectiveness of training in order to maximize Medicaid reimbursement and assists in developing new or enhanced training, policies and procedures; Keeps up to date on all new and/or changing Federal and State laws and/or regulations pertaining to Medicaid billing for the school system; Exercises good judgment and discretion in resolving personnel concerns or in applying and interpreting policies and procedures; Ability to provide training for all new and existing program participants; Ability for establish and maintain effective working relationships with school officials and representatives; Personally performs various clerical duties and responsibilities in support of the organization’s programs and operations; Typing, receiving telephone calls, answering inquiries, processing mail and controlling inventory of office supplies, preparing correspondence and maintains appointments; Maintains records and prepares reports, monitors expenditures with respect to budget limitations; confers with superior about the status of accounts and initiates reallocation of funds as instructed; Reviews correspondence, reports and other papers prepared for superior’s signature; Assures the timely completion of correspondence and reports to determine the status and progress of special projects; Enters and receives requisition orders in iProcurement for all schools in system; Performs general clerical duties as assigned
Medicaid Data Entry Clerk
Prince George’s County Public Schools
01.2002 - 01.2012
- Assist in the process of data entry in the Medicaid department for students; Enter medical assistance data and billing in appropriate application; Scan documents for errors such as dates, codes, and documentation; Establish, maintain, and organize office filing system on forms; Work with state and internal auditors; Receive and distribute mail; Respond in a timely manner to inquiries concerning forms; Mass mailing of billing forms on a monthly to other schools; Maintain confidential student records; Perform routine clerical functions such as answering phones, ordering supplies, assisting in preparing for meetings, and greeting guest; Provided database management through establishing, maintaining and updating files, databases, records and other documents; developed and maintained data for recurring internal reports; Finds and corrects errors in various office databases
Temporary Aide
Prince George’s County Public Schools
01.2002 - 01.2002
- Provides administrative support for specified school system and offices, which required a range of knowledge and skills of organizational procedures and policies; and resolving administrative problems and inquiries
- Provide HR-related functions for department personnel; Maintain office equipment, making sure supplies is fully stocked in copier’s, fax machine and printers; Answer telephones and direct calls to the appropriate personnel/offices; Coordinate with various staff for operational support activities; Manage and disseminate manager reports, weekly, monthly and quarterly basis; Substituted when necessary for other office staff; Receive and distribute mail
Education
School Safety Trainings -
Prince George’s County Schools
01-2023
Google Forms -
College of Southern Maryland
01.2016
Oracle iprocurement -
Bonnie Johns Media Center
01.2013
Oracle Financial Applications -
Bonnie Johns Media Center
01.2013
Oracle iExpense -
Online Course
01.2012
Certificate of Completion Microsoft Outlook -
Bonnie Johns Media Center
01.2007
Certificate of Completion Microsoft Intermit -
Keep It Simple Computer Training
01.2007
Certificate of Completion Microsoft Excel I -
Bonnie Johns Media Center
01.2007
High School Diploma -
Leonardtown High School
01.2002
Skills
- Administrative: Data entry, iProcurement, receptionist duties, 65-70 wpm, management of multi line phone system and the ability to work in a fast paced environment
- Software: Oracle, Oracle iProcurement, MS Office, MS Explorer, Excel, Word, Access, PowerPoint, Adobe Acrobat Reader, Firefox, Chrome, Google Docs, WordPerfect 90
- Analytic Problem Solving
- Administrative Support
- Project Analysis
- Collaborative Teams
- Communication & Presentation
- Inventory Management
- Database Management
- Data Entry
- Customer Relations
- Technical & Administrative Skills Summary
Timeline
Secretary II
Prince George’s County Public Schools
01.2013 - Current
Data Processing Control Clerk
Prince George’s County Public Schools
01.2012 - 01.2013
Medicaid Data Entry Clerk
Prince George’s County Public Schools
01.2002 - 01.2012
Temporary Aide
Prince George’s County Public Schools
01.2002 - 01.2002
School Safety Trainings -
Prince George’s County Schools
Google Forms -
College of Southern Maryland
Oracle iprocurement -
Bonnie Johns Media Center
Oracle Financial Applications -
Bonnie Johns Media Center
Oracle iExpense -
Online Course
Certificate of Completion Microsoft Outlook -
Bonnie Johns Media Center
Certificate of Completion Microsoft Intermit -
Keep It Simple Computer Training
Certificate of Completion Microsoft Excel I -
Bonnie Johns Media Center
High School Diploma -
Leonardtown High School
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