Heather Samuels
Sanford
Summary
Authorized to work in the US for any employer Certified Residential Medication Aide with solid expertise in providing medication administration and personal care for residential clients. Possess strong knowledge of patient rights, confidentiality protocols, safety procedures, and overall resident care. Exceptional interpersonal skills and ability to provide emotionally supportive environments have resulted in improved patient wellness in previous roles. Skilled at fostering positive relationships with families, team members, and healthcare professionals to ensure comprehensive patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CRMA
MaineHealth
Sanford
04.2025 - Current
- Administered medications to residents, ensuring adherence to protocols and safety standards for optimal health outcomes.
- Maintained accurate medication administration records and documentation to ensure compliance and support quality care.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Assisted residents with daily living activities to enhance independence and uphold dignity.
- Participated in training sessions to stay updated on best practices in medication administration.
- Responded promptly and appropriately to emergency situations involving residents.
Assistant Manager
Applegreen USA Welcome Centers
Kennebunk
01.2025 - Current
- Supervised and trained team of XX employees, guiding and supporting to enhance productivity
- Collaborated with manager to develop strategies for achieving sales targets and enhancing customer satisfaction
- Managed daily operations to ensure smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
Teacher
Kids Kove
Sanford
01.2022 - Current
- I collaborated with another employee to care for 9 children daily by changing diapers, feeding, and facilitating nap times.
- Developed engaging lesson plans for diverse student groups.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with parents and staff to support student development.
Assistant Manager
Cafua Management LLC Dunkin Donuts
Springvale
06.2023 - 01.2025
- Achieved 18% increase in sales through effective staff training and motivation
- Developed and implemented strategies to improve productivity and streamline processes
- Supervised and trained team of 16 employees, enhancing productivity through targeted guidance and support
- Led team of 14 employees, ensuring operational efficiency through effective guidance and support
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Implemented cost-saving measures resulting in significant reduction in expenses
Sales Associate
Cellco partnership , DBA Verizon Wireless
Rochester
10.2021 - 01.2022
- Greet customers in a friendly manner and provide excellent customer service
- Serve needs of customers in a busy fast paced environment
- Conducted product demonstrations to educate customers on telecommunications services
- Develop and maintain a thorough knowledge of Verizon products, services, promotions, pricing plans, and policies
- Developed and maintained client networks to expand customer base
- Processed client orders and facilitated installation service support.
- Restocked and organized merchandise in front lanes to enhance product visibility and sales
- Conducted cash counts in register drawer to maintain financial accountability during shifts.
Teacher
Kids Kove
Sanford
01.2019 - 10.2021
- I supervised and engaged 9 children daily, facilitating nap times and teaching them words and numbers.
- Developed engaging lesson plans for diverse age groups.
- Implemented innovative teaching strategies to enhance student learning.
- Fostered a positive classroom environment for effective learning experiences.
Assistant Manager
Cafua Management LLC Dunkin Donuts
Sanford
04.2016 - 01.2019
- Opened store daily, managed paperwork and processed deposits to ensure smooth operations.
- Managed daily operations at multiple Welcome Centers across the region.
- Trained and supervised staff to enhance customer service skills.
- Coordinated vendor relationships for inventory management and supply chain efficiency.
Inbound Customer Service
SironaHealth
South Portland
01.2012 - 10.2016
- Handled inbound and outbound calls for insurance companies, addressing customer inquiries and providing assistance.
- Delivered exceptional customer service by actively engaging with customers and resolving their issues effectively.
- Created service orders based on customer requests and maintained records of all order transactions.
- Created presentations outlining key findings from research conducted on customer service experiences.
- Developed and maintained online banking services for customers.
Education
GED - High school diploma or GED
Sanford Adult Education
Sanford, ME07-2010
Skills
- Teaching
- Windows
- Cleaning
- Experience with children
- Toddler Care
- QuickBooks
- Childcare
- Shift Lead
- Shift Supervisor
- Sales
- Classroom experience
- Microsoft Word
- Crew Member training
- Customer service, friendliness
- English
- Food Service
- Administrative experience
- Customer service
- Experience working with students
- Cash handling
- Microsoft Excel
- Word processing
- Preschool experience
- Scheduling
- Assistant Manager Experience
- Microsoft Outlook
- Classroom Management
- Computer skills
- Banking
- Organizational Skills
- Call center
- Typing
- Lesson planning
- Customer support
- CPR
- Cold calling
- Time management
- Communication skills
- Early childhood education
- Office experience
- Customer service skills
- Management
- Fast Food
- Medication administration
- Record maintenance
- Emergency response
- Attention to detail
- Stress management
- HIPAA compliance
- Medication storage
- Daily living assistance
- Pharmacy knowledge
Certification
- First Aid Certification
- Child Development Associate Certification
- CPR Certification
Timeline
CRMA
MaineHealth
04.2025 - Current
Assistant Manager
Applegreen USA Welcome Centers
01.2025 - Current
Assistant Manager
Cafua Management LLC Dunkin Donuts
06.2023 - 01.2025
Teacher
Kids Kove
01.2022 - Current
Sales Associate
Cellco partnership , DBA Verizon Wireless
10.2021 - 01.2022
Teacher
Kids Kove
01.2019 - 10.2021
Assistant Manager
Cafua Management LLC Dunkin Donuts
04.2016 - 01.2019
Inbound Customer Service
SironaHealth
01.2012 - 10.2016
GED - High school diploma or GED
Sanford Adult Education