Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER SANCHEZ

Sacramento,CA

Summary

Hardworking team player possessing excellent problem analysis and resolution talents. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Resident Manager

FERGUSON AND BREWER
10.2022 - Current
  • Acknowledge customers concerns by being courteous, empathetic, and professional at all times
  • Answer phones, process rental applications, greet prospects, follow up lead phone calls and emails, prep leases, collect and process rent checks.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Ensure safe work practices, participate in required safety trainings

REAL ESTATE AGENT

JACKSON REAL ESTATE COMPANY
10.2017 - Current
  • Assist clients with buying and/or selling of homes, marketing, prepare and complete all documents associated with each file, host open houses, negotiating.
  • Listen effectively; use probing skills to obtain relevant customer information and quickly establish customer relationships
  • Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
  • Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members
  • Ability to work in a fast paced environment which is subject to change based on business needs
  • Decision making ability and effective judgment making skills

RECEPTIONIST

Kitchell
02.2008 - 05.2013
  • Managed approximately 50 incoming calls per day
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Education

Real Estate Agent -

Allied
Sacramento, CA
11.2017

High School Diploma -

Capital City
Sacramento, CA
06.2006

Skills

  • Customer Service
  • Reliable and responsible
  • Leadership experience
  • Problem solving skills
  • Communication skills
  • Flexibility
  • Complaint Handling
  • Supply Management
  • Report Generation
  • Call Management
  • Complaint Resolution
  • Data Collection
  • Customer Relationship Management
  • Technical Support

Timeline

Resident Manager

FERGUSON AND BREWER
10.2022 - Current

REAL ESTATE AGENT

JACKSON REAL ESTATE COMPANY
10.2017 - Current

RECEPTIONIST

Kitchell
02.2008 - 05.2013

Real Estate Agent -

Allied

High School Diploma -

Capital City

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HEATHER SANCHEZ