Heather Sanchez
Peoria,AZ
Summary
Seasoned Stock Lead with experience in overseeing inventory management, coordinating stock teams and implementing effective operational procedures. Strengths include strong organizational abilities, keen attention to detail and robust leadership skills. Previous roles have seen significant improvement in stock control efficiency and streamlined warehouse operations.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
Work History
Stock Lead/Customer Service Supervisor
Burlington
Phoenix, Arizona
01.2024 - 01.2025
- Stock lead duties include Receiving the truck Monday-Friday. Assigned each of the associate a task for the day. Processed all merchandise and made sure it was ran to the sales floor in a timely manner. Made sure at the end of the day stockroom was empty and set up for the next days truck.
- Customer service supervisor roles were opening, mid and closing shifts, I was a key carrier as well. Job included assigning all associates to registers for the day and specific task for each associate to do on down time. I took care of any customer service issues, complaints, authorization for returns and discounts. I also know how to do cash office.
- Organized stockroom efficiently to ensure easy access to merchandise.
Area Supervisor
Ross Dress for Less
Phoenix, Arizona
01.2004 - 12.2012
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on company policies and operational procedures.
- Monitored inventory levels and coordinated restocking efforts with the team.
Education
Shadow Mountain High School
Phoenix, AZSkills
- Inventory management
- Stock organization
- Merchandise processing
- Cash office operations
Timeline
Stock Lead/Customer Service Supervisor
Burlington
01.2024 - 01.2025
Area Supervisor
Ross Dress for Less
01.2004 - 12.2012
Shadow Mountain High School