Heather Sandoval
Cumming,GA
Summary
Results driven professional with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership, money handling, and process improvement, with over a year of experience in a fast-paced healthcare environment. Adept at fostering team motivation, ensuring high service quality, and maintaining strong customer relations. Demonstrated ability to implement effective sales strategies and achieve significant improvements in both service quality and operational accuracy.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Piedmont Urgent Care By Wellstreet
12.2024 - Current
- Assisted patients with check-in and registration processes to ensure efficient service delivery.
- Processed insurance verifications to ensure coverage eligibility prior to patient visits, minimizing billing discrepancies.
- Handled customer service inquiries in person, via telephone and through email.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Maintained patient confidentiality by adhering to HIPAA regulations during all interactions and record-keeping tasks.
Assistant Manager
Cellairis Phone Repairs
01.2022 - 09.2024
- Supervised daily operations to ensure efficient phone repair processes and customer service quality.
- Trained and mentored staff on technical procedures and customer interaction techniques.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Kani House
08.2019 - 12.2022
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Forsyth Central Highschool
Cumming, GAUniversity of North Georgia
Dahlonega, GASkills
- Insurance verification
- Money handling
- Staff Training and Development
- Staff management
- HIPAA compliance
- Directing callers
- Customer service
- Document filing
- Phone and email etiquette
- Healthcare industry
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Patient Services Representative
Piedmont Urgent Care By Wellstreet
12.2024 - Current
Assistant Manager
Cellairis Phone Repairs
01.2022 - 09.2024
Server
Kani House
08.2019 - 12.2022
High School Diploma -
Forsyth Central Highschool
University of North Georgia