HEATHER SANDSTROM
MARQUETTE
Summary
Professional with over 25 years experience in team leadership and operational management. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Biolife Plasma Services
06.2009 - 10.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized center environment to enhance the donor and employee experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop and execute strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service and prompt resolution of complaints and concerns.
- Optimized scheduling and monitored payroll to ensure adequate staffing during peak hours while maintaining labor budgets.
Store Manager
Pier One Imports
04.2003 - 06.2009
- Oversaw daily store operations, ensuring optimal customer service and team performance.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Managed inventory control processes, reducing shrinkage through effective stock management.
- Hired, trained and mentored staff, fostering a collaborative work environment and improving team productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Marquette Senior High School
Marquette, MINo Degree - Human Biology
Northern Michigan University
Marquette, MISkills
- Customer service and relations
- Staff training and development
- Operations management
- Project management
- Organizational and time management skills
- Vendor relationship management
- Multitasking abilities
- Cost control and inventory management
- Team leadership and motivation
- Decision making
- Problem solving
Timeline
Assistant Manager
Biolife Plasma Services
06.2009 - 10.2025
Store Manager
Pier One Imports
04.2003 - 06.2009
High School Diploma -
Marquette Senior High School
No Degree - Human Biology
Northern Michigan University