Google Suite, Microsoft, Adobe, Canva, Salesforce, Quickbooks, Squarespace, Click 'n Pledge
Heather Saulnier
Oakland,CA
Overview
21
21
years of professional experience
15
15
Years in the hospitality business.
4
4
years of post-secondary education
Work History
Program Director
Piedmont East Bay Children's Choir
Oakland
07.2020 - 07.2024
- Facilitated communication and collaboration between program faculty, administration, and parent community
- Developed and used systems to organize and keep track of information
- Created and implemented project plans to ensure successful completion of projects on time and within budget
- Executed large-scale events, including 3 international and 3 national tours, workshops, retreats, and concerts
- Engaged and managed multiple facility rentals throughout the concert and rehearsal season
- Planned and managed a seasonal calendar of rehearsals and events.
Marketing/Communications Director
Piedmont East Bay Children's Choir
Oakland
01.2019 - 06.2020
- Developed digital and traditional marketing campaigns across multiple platforms
- Utilized digital marketing and social media platforms to increase brand awareness
- Worked with management to create and manage marketing budgets that delivered clear return on investment
- Designed promotional materials such as brochures, flyers, posters, web banners
- Created content for multiple digital platforms, including websites, blogs, and social media channels
- Collaborated with designers and other stakeholders on the creation of visual assets for campaigns.
Member Services
Piedmont East Bay Children's Choir
Oakland
01.2017 - 12.2018
- Proficient Salesforce skills for data entry and running reports
- Supported Executive Director in fundraising and donor tracking
- Set up and maintained fundraising platforms
- Adeptly handled confidential information according to company policies and procedures
- Leveraged knowledge of Microsoft Office Suite and Google Suite to create documents and spreadsheets quickly and accurately
- Utilized strong organizational skills to manage multiple tasks simultaneously with accuracy and efficiency.
Manager
900 Grayson
Berkeley
06.2012 - 12.2016
- Assigned, prioritized, and delegated tasks and responsibilities to employees
- Mentored and trained new employees on restaurant procedures
- Daily bookkeeping
- Customer service.
Bar Manager
Le Central Bistro
San Francisco, CA
2003 - 2011
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Timeline
Program Director
Piedmont East Bay Children's Choir
07.2020 - 07.2024
Marketing/Communications Director
Piedmont East Bay Children's Choir
01.2019 - 06.2020
Member Services
Piedmont East Bay Children's Choir
01.2017 - 12.2018
Manager
900 Grayson
06.2012 - 12.2016
Bar Manager
Le Central Bistro
2003 - 2011
Bachelor of Arts - English
Hastings College
1986 - 1990
Certification
- Non-Profit Management Certificate (SSU) - 2023
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 8 years of experience to new professional challenges with growth-oriented organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplishments
- Collaborated with a team of 3 in developing and implementing 3 international and 3 national children's choir tours over three years.
- Achieved team collaboration by introducing a Google Shared Drive for tracking and sharing projects.
- Used Google Sheets to plan and track multiple venues throughout a choir season.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
- Trained and supervised a team of 7 Teaching Assistants.
Education
Bachelor of Arts - English
Hastings College
Hastings, NE 1986 - 1990
Skills
- Program Leadership
- Student Records Management
- Budget Coordination
- Customer Service
- Task Delegation
- Partnership Development
- Organizational Leadership
- Administration Knowledge
- Personnel Supervision
- Production Staff Coordination
- Program Improvements
- Event Coverage Planning
- Manage Programming Schedule
- Personnel Direction
- Schedule Staff
- Dependability and Cooperation
- Program Operations
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
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