Heather Savage
Newberg,OR
Overview
9
9
years of professional experience
Work History
Manager
Islands Tanning
11.2011 - 06.2016
- Responsible for all duties involved in opening and closing salon(s)
- Responsible for recruiting, hiring, and training new staff
- Oversaw staff of 3-7 people with different positions and duties including; assistant managers and salon attendants
- Provided ongoing training and education
- Reviewed and answered on raise and promotion requests
- Responsible for handling all disciplinary issues including termination of staff when necessary
- Performed daily accounting functions including; salon receipts and expenses, collecting and depositing revenues from 9 locations in total
- Maintained positive relationships within community (e.g Clients, local businesses, and vendors)
- Generated sales and revenue reports.
Wireless Sales Consultant
Cellular Plus - Verizon Authorized Retailer
11.2009 - 11.2011
- Sold products and services to new and existing customers
- Consistently met or exceeded monthly and quarterly sales goals
- Adhered to all sales processes and procedures as established by region and corporate
- Handled customer service issues professionally and respectfully
- Monitored store merchandise to maintain optimum inventory level
- Maintained store standards and appearance as established by Store Manager (SM) and District Manager (DM)
- Provided data as requested by SM/DM by completing weekly reports
- Adhered to all company and corporate policies and procedures
- Other miscellaneous duties as assigned by SM and DM.
Business Support Associate
A-CTI
12.2007 - 10.2009
- Managed over 150 inbound calls per day
- Followed communication 'scripts' when handling different accounts
- Quickly identified customers' needs, accurately clarified information, researched issues when necessary and provided solutions and/or alternatives
- Built sustainable relationships and constantly displayed superior customer service
- Updated records of all conversations in call center database in comprehensible way
- Frequently sought to improve knowledge and performance level in various ways during personal time
- Met personal and team qualitative and quantitative targets.
Education
Associate of Applied Science - Health Information Management
Lane Community College
Eugene, OR03.2024
Skills
- Microsoft Word (10 years)
- Microsoft Office (10 years)
- Microsoft Outlook (10 years)
- Microsoft Excel (10 years)
- Microsoft Powerpoint (10 years)
- 10 key typing (10 years)
- Customer service (10 years)
- Organizational skills (10 years)
- Inventory management (7 years)
- Recruiting (5 years)
- Training & development (5 years)
- Salon software (5 years)
- Administrative experience (5 years)
- Data entry (5 years)
Timeline
Manager
Islands Tanning
11.2011 - 06.2016
Wireless Sales Consultant
Cellular Plus - Verizon Authorized Retailer
11.2009 - 11.2011
Business Support Associate
A-CTI
12.2007 - 10.2009
Associate of Applied Science - Health Information Management
Lane Community College
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