Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather schaefer

Pleasant Hill, Ca,CA

Summary

Dynamic and results-driven professional with a proven track record at Duffy's Napa Valley Rehab. Expert in problem-solving and critical thinking, enhancing operational standards and driving community engagement. Adept at fostering teamwork and collaboration, leading to significant revenue growth and improved client relationships. Committed to excellence in customer service and operational compliance.

Overview

13
13
years of professional experience

Work History

Lead Registered Alcohol and Drug Tech

Duffy's Napa Valley Rehab
05.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

District Manager

Second Chance Sobriety Homes
11.2017 - 04.2020
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Initiated community outreach programs, enhancing brand visibility and fostering goodwill.

District Manager

TLC Sober Living Homes
04.2012 - 11.2017
  • Supervised various locations, enforcing high-quality standards of operation.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Associate

Cost Plus World Market, Inc
09.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Associate of Arts -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Multitasking Abilities
  • Calm under pressure
  • Verbal communication
  • Problem resolution

Timeline

Lead Registered Alcohol and Drug Tech

Duffy's Napa Valley Rehab
05.2020 - Current

District Manager

Second Chance Sobriety Homes
11.2017 - 04.2020

Sales Associate

Cost Plus World Market, Inc
09.2016 - 03.2017

District Manager

TLC Sober Living Homes
04.2012 - 11.2017

Associate of Arts -

Diablo Valley College

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