Heather Schaffer
Martinsburg
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Technician
American Pest
Springfield
10.2025 - Current
- Supervised daily pest control operations and ensured adherence to safety protocols.
- Trained and mentored junior technicians on pest identification and treatment methods.
- Coordinated scheduling of service appointments to optimize technician routes and efficiency.
- Maintained accurate records of treatments, inspections, and customer interactions.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Lead Technician
Mitchell Pest Control
Sterling
05.2025 - 10.2025
- Supervised daily pest control operations and ensured adherence to safety protocols.
- Daily Routes
- Customer service
- Preforming services inside and outside customers homes.
- Dewebbing around windows and eaves.
- Maintained accurate records of treatments, inspections, and customer interactions.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Lead Pest Control Technician
Pro Green Pest and Lawn Services
Inwood
09.2023 - 05.2025
- I spray inside homes and outside. If they want their sheds sprayed I spray it as well.
- I spray lawns for insects, fleas, ticks, bees.
- Customer service everyday, travel to customers in company van.
Lead Technician
Blue Ridge Property Restore
Martinsburg
08.2022 - 08.2023
- Water Restoration
- Fire Restoration
- Mold Restoration
- Remove flooring, drywall, baseboard, shoe mold, anything needing removed.
- Setting up equipment that's needed
- Wet checks
- Putting in notes, pics and temperature readings in system.
- Getting documents that's needed signed.
- Treating mold
- Drive box truck
- Certified
Auditor/ Machine Operator
KNAUF INSULATION
Martinsburg
03.2021 - 06.2022
- Machine operator
- Forklift operator
- Auditor (QA)
- Coordinator
Warehouse Worker
Z&M Sheet Metal
Winchester
02.2020 - 01.2021
- Machine operator
- Make metal parts for builders to assemble
- Assembly work
- Cut metal
- Weld metal parts
- Bead metal parts if needed
Warehouse Worker
Capstone Logistics, LLC
06.2019 - 02.2020
- I put boxes in carts that come down off the assembly belt, then assign the carts to the right dock door.
- Sometimes help put away carts into the trailers.
Early Stocker
Michaels
11.2018 - 05.2019
- Unload trucks, stock shelves and ship orders from store.
2nd Shift Foreman
ACPI
Thompsontown
04.2016 - 10.2018
- I was a machine operator, saw operator, puller and forklift driver.
- I got promoted to Foreman.
- I made sure hot tags were complete, built frames, loaded and unloaded trucks.
- Went to meetings and managed the crew.
I Inspected Products, Assembly and Machine Operator
Tecnimark
08.2014 - 10.2016
Education
Associates - Phycology
Penn State University
GED -
Randolph Community College
Skills
- Forklift
- Picker
- Warehouse Associate
- Loading
- General Labor
- Order Puller
- Unloading
- Picker Packer
- RF Scanner
- Order Picker
- Shipping & Receiving
- Materials Handling
- Pallet Jack
- Leadership
- Machine operator
- Stocker
- Forklift driver
- Communication
- Microsoft
- Leadership Experience
- Manufacturing
- Load & Unload
- Freight Experience
- Logistics
- Drywall
- Frame Carpentry
- Handyman
- Assembly
- Carpentry
- Restoration
- Microsoft Office
- Customer service
- Warehouse management
- Water damage restoration
- Merchandising
- Crew management
- Quality assurance
- Pest control techniques
- Record keeping
- Technician training
- Effective communication
- Attention to detail
- Time management
- Drywalling
- Loading and unloading
- Manufacturing processes
- Quality control
Certification
- IICRC, 10/01/22, 10/31/23, Water Damage restoration
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Technician
American Pest
10.2025 - Current
Lead Technician
Mitchell Pest Control
05.2025 - 10.2025
Lead Pest Control Technician
Pro Green Pest and Lawn Services
09.2023 - 05.2025
Lead Technician
Blue Ridge Property Restore
08.2022 - 08.2023
Auditor/ Machine Operator
KNAUF INSULATION
03.2021 - 06.2022
Warehouse Worker
Z&M Sheet Metal
02.2020 - 01.2021
Warehouse Worker
Capstone Logistics, LLC
06.2019 - 02.2020
Early Stocker
Michaels
11.2018 - 05.2019
2nd Shift Foreman
ACPI
04.2016 - 10.2018
I Inspected Products, Assembly and Machine Operator
Tecnimark
08.2014 - 10.2016
Associates - Phycology
Penn State University
GED -
Randolph Community College