Heather Scharbach
Bloomington,MN
Summary
Dynamic Assistant Manager with a proven track record at Dollar General Market, excelling in team leadership and customer service. Enhanced sales growth through effective staff training and conflict resolution, while maintaining compliance with safety regulations. Skilled in budget management and fostering a collaborative work environment, driving operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Super 8 Hotel
02.2021 - 06.2025
- Assisted team in daily operations, ensuring smooth workflow and adherence to company policies.
- Supported management in training new staff on operational procedures and customer service standards.
- Coordinated schedules to optimize resource allocation and enhance team productivity.
- Monitored inventory levels, assisting in maintaining stock accuracy and availability for customer needs.
- Contributed to creating a positive work environment by fostering teamwork and communication among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Dollar Tree
09.2019 - 01.2021
- Implemented feedback mechanisms to identify areas for improvement in service delivery and team performance.
- Aided in resolving customer inquiries, enhancing satisfaction through effective problem-solving techniques.
- Participated in regular meetings to discuss operational challenges and propose actionable solutions for improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Manager
Dollar General Market
10.2016 - 12.2018
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes to optimize stock levels and minimize shrinkage.
- Trained and mentored team members, fostering a culture of collaboration and high performance.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Developed schedules for staff, ensuring adequate coverage during peak hours for operational efficiency.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Manager
Burger King
04.2011 - 10.2016
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
General Studies
New Ulm Sr. High School
New Ulm, MN05.2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Retail operations management
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Performance reviewing
- Cost control
- Budgeting and finance
- Schedule oversight
- Negotiation
- Business development
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Orientating and training
- Customer service and satisfaction
- Business development understanding
- Budget assistance
- Employee engagement
Timeline
Assistant Manager
Super 8 Hotel
02.2021 - 06.2025
Assistant Manager
Dollar Tree
09.2019 - 01.2021
Store Manager
Dollar General Market
10.2016 - 12.2018
Assistant Manager
Burger King
04.2011 - 10.2016
General Studies
New Ulm Sr. High School
Similar Profiles
Allaiyha Cole-JohnsonAllaiyha Cole-Johnson
HouseKeeping at Super 8 Hotel, Super 8 Wyndham Germantown/MilwaukeeHouseKeeping at Super 8 Hotel, Super 8 Wyndham Germantown/Milwaukee
Tiffany VillaTiffany Villa
Front Desk Lead at Super 8 HotelFront Desk Lead at Super 8 Hotel
Elaine WilsonElaine Wilson
Front Desk Receptionist at Super 8 HotelFront Desk Receptionist at Super 8 Hotel
Christina SheranChristina Sheran
School Psychologist at Minneapolis Public SchoolsSchool Psychologist at Minneapolis Public Schools
Danielle BrolsmaDanielle Brolsma
High School Special Education Teacher at Shakopee Public SchoolsHigh School Special Education Teacher at Shakopee Public Schools