Heather Schiltz
Summary
Motivated Crew Team Member committed to contributing to business success. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude
Overview
8
8
years of professional experience
Work History
Team Member
Pet Supplies Plus
06.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Office Manager
Susan M Sweet NPP
12.2020 - Current
- Answered phone calls and scheduled patient appointments
- Assessed processes and procedures, complying with HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable
Pharmacy Technician
Wegmans
08.2015 - 12.2020
- Processing prescription requests, being empathetic with sensitive situations and striving to meet each customers' expectations and needs
- Using best practices when performing steps in the prescription fill/re-fill process, including correctly inputting information into computer systems, dispensing correct medication and verifying information before releasing products to customers
- Demonstrating knowledge of 3rd party insurance by using available resources when communicating with doctors' offices and insurance companies
- Stocked, labeled, and inventoried medication to keep accurate records
- Complying with all company policies, state and federal laws affecting the department, including HIPAA
Education
Associate of Science - Mathematics
Monroe Community College
Rochester, NY05.2014
Skills
- Strong communication skills
- Proficiency with Microsoft Word and Excel
- Inventory control procedures
Timeline
Team Member
Pet Supplies Plus
06.2022 - Current
Office Manager
Susan M Sweet NPP
12.2020 - Current
Pharmacy Technician
Wegmans
08.2015 - 12.2020
Associate of Science - Mathematics
Monroe Community College
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