Heather Schlafer
Wasilla,AK
Summary
Proactive Residential House Cleaner and Sales Associate with a proven track record of building strong client relationships and maintaining meticulous attention to detail. Highly skilled in managing delicate surfaces, delivering exceptional customer service, and overseeing inventory. Recognized for punctuality, professionalism, and efficiency in tailoring services to individual needs, leading to high rates of repeat business.
Experienced Non-Medical Care Provider with two years of dedicated in-home care for a family member with dementia, including assuming guardianship during the final two years. Responsibilities included performing domestic tasks, assisting with personal care and hygiene, providing companionship, and managing appointments and medication reminders. Great at working with both children and the elderly, with a keen ability to anticipate and address needs proactively. Known for a friendly and engaging demeanor combined with a strong attention to detail.
Overview
11
11
years of professional experience
Work History
Residential House Cleaner
Misty Meadows Cleaning LLC / Self Employed
2023.09 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Exceeded client expectations to garner future services.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
- Streamlined cleaning processes for quicker completion without compromising quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Regularly updated personal knowledge of industry best practices by staying informed about new products and methods.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Sorted, laundered and put away various laundry items.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Sales Associate
Southside Garden Supply / Grow Generation
2022.01 - 2023.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Residential House Cleaner
Maid in Mat-Su / Self Employed
2017.05 - 2021.12
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Exceeded client expectations to garner future services.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Streamlined cleaning processes for quicker completion without compromising quality.
- Collected payment for services rendered and provided client with billing receipts.
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
- Regularly updated personal knowledge of industry best practices by staying informed about new products and methods.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Sales Associate
LFS Marine & Outdoor
2017.03 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Laborer
Alaska Firewood Services
2014.01 - 2017.02
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Loaded and unloaded materials onto trucks and trailers.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Education
High School Diploma -
American Charter Academy
Wasilla05.2014
Skills
- Customer Service
- Multitasking
- Problem-solving abilities
- Time Management
- Analytical Thinking
- Compassionate Care
- Fast Learner
- Attentive to People
- Housekeeping tasks
- Emotional Support
- Social interaction
- Attention to Detail
- Friendly, Positive Attitude
- Dependable and Responsible
- Calm Under Pressure
- Fast and Accurate Typing
Timeline
Residential House Cleaner
Misty Meadows Cleaning LLC / Self Employed
2023.09 - Current
Sales Associate
Southside Garden Supply / Grow Generation
2022.01 - 2023.08
Residential House Cleaner
Maid in Mat-Su / Self Employed
2017.05 - 2021.12
Sales Associate
LFS Marine & Outdoor
2017.03 - 2021.08
Laborer
Alaska Firewood Services
2014.01 - 2017.02
High School Diploma -
American Charter Academy
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