Heather Schmidt
Appleton
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques with proven track record in driving sales and enhancing customer experiences. Known for reliable collaboration and adaptability in dynamic retail environments. Skilled in inventory management and customer relations, with a passion for achieving results.
Overview
22
22
years of professional experience
Work History
Lead Daycare Teacher
YMCA Childcare Learning Center
11.2023 - Current
- Facilitated daily learning activities to promote child development and engagement.
- Supported classroom management to ensure a safe and nurturing environment.
- Assisted in implementing educational programs aligned with developmental milestones.
- Collaborated with parents to discuss children's progress and address concerns.
Lead Daycare Teacher
Play & Grow Learning Center
05.2022 - 11.2023
- Organized age-appropriate materials and resources for classroom activities.
- Observed children's interactions to identify individual needs and interests.
- Maintained clean, organized classroom space conducive to learning and play.
- Participated in ongoing training to enhance teaching techniques and practices.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
Designated Hitter
Walgreen's
09.2019 - 05.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Conducted follow-up calls to ensure issues were addressed and customers remained satisfied with services.
Account Manager
West Business Services (Now Called Salelytics)
02.2014 - 07.2017
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and company standards.
- Analyzed account performance metrics to identify areas for improvement and implement strategic enhancements.
- Conducted regular reviews of client portfolios to assess needs and propose tailored solutions that drive revenue growth.
- Facilitated communication between clients and internal teams, streamlining processes to improve service delivery outcomes.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Merchandise Change Associate
Sears
11.2013 - 04.2014
- Streamlined communication channels between departments, improving collaboration on key projects and initiatives.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Collaborated with cross-functional teams to streamline operations and improve service delivery standards.
- Maintained accurate records of customer interactions using CRM software to track issues and solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Sales Representative
Z Wireless
02.2013 - 11.2013
- Developed strong customer relationships through effective communication and product knowledge.
- Identified client needs to recommend appropriate products and services, enhancing customer satisfaction.
- Collaborated with marketing team to create targeted promotions, driving sales growth in competitive markets.
- Implemented CRM systems to streamline sales processes and improve client interaction tracking.
- Conducted regular follow-ups with clients to ensure retention and maximize upselling opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Cashier/CSM
Festival Foods
10.2008 - 02.2013
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained knowledge of product promotions and sales to enhance customer experience.
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Developed strong relationships with repeat customers, fostering loyalty and trust in services provided.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Lead Daycare Teacher
K's Playdays
02.2006 - 09.2007
- Started out as an assistant and completed necessary schooling to obtain Lead Teacher Degree
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
- .Adapted teaching methods to accommodate diverse learning styles while maintaining consistent academic standards throughout the classroom.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Dietary Aide
HCR ManorCare
03.2004 - 01.2006
- Assisted in preparation and serving of meals to residents, ensuring adherence to dietary guidelines.
- Collaborated with kitchen staff to maintain cleanliness and organization of food preparation areas.
- Monitored food inventory levels, reporting shortages to management for timely replenishment.
- Supported dietary preferences by accurately documenting resident meal choices and special requests.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Utility Clerk
Piggly Wiggly Grocery Store
09.2003 - 03.2004
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Ensured accurate bagging of groceries, enhancing customer satisfaction through efficient service.
- Maintained cleanliness and organization of checkout area to streamline operations.
Education
Bachelor of Science in Business Management - Business And HR
University of Phoenix
Appleton, WISkills
- Experience in sales
- Sales KPI tracking
- Service-driven sales
- Retail Sales Experience
- Sales territory growth
- Writing for different formats
- Content writing
- Exceptional writing
- Writing reports
- Writing, editing, and proofreading
- Reflective writing
- Academic writing proficiency
Timeline
Lead Daycare Teacher
YMCA Childcare Learning Center
11.2023 - Current
Lead Daycare Teacher
Play & Grow Learning Center
05.2022 - 11.2023
Designated Hitter
Walgreen's
09.2019 - 05.2022
Account Manager
West Business Services (Now Called Salelytics)
02.2014 - 07.2017
Merchandise Change Associate
Sears
11.2013 - 04.2014
Sales Representative
Z Wireless
02.2013 - 11.2013
Cashier/CSM
Festival Foods
10.2008 - 02.2013
Lead Daycare Teacher
K's Playdays
02.2006 - 09.2007
Dietary Aide
HCR ManorCare
03.2004 - 01.2006
Utility Clerk
Piggly Wiggly Grocery Store
09.2003 - 03.2004
Bachelor of Science in Business Management - Business And HR
University of Phoenix
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