Heather Schneider
Attalla,AL
Summary
Hardworking employee enthusiastic about learning any field of work inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Service Consultant /Service Technician
Team One Hyundai/ Team One Toyota
01.2019 - Current
- Provided information about service procedures and expected timelines.
- Applied advanced Area skills and knowledge of software on daily basis.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
Lumper Manager
Freight Handlers Inc.
01.2017 - 01.2019
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Parts Specialist
Orielly Auto Parts
10.2016 - 01.2017
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Computer skills
Education
High School Diploma -
Gulf Shores High School
Gulf Shores, AL04.2016
Skills
- Staff Training
- Sales Expertise
- Repair Expertise
- Issue Resolution
- Account Management
- Warranty Understanding
- Customer Relations
- Selling Skills
- Microsoft Office
- Customer Account Management
- Conflict Resolution Techniques
- Complaint Resolution
Timeline
Service Consultant /Service Technician
Team One Hyundai/ Team One Toyota
01.2019 - Current
Lumper Manager
Freight Handlers Inc.
01.2017 - 01.2019
Parts Specialist
Orielly Auto Parts
10.2016 - 01.2017
High School Diploma -
Gulf Shores High School
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