Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Accomplishments
Work Preference
Quote
Software
Timeline
RegisteredNurse
Heather Schneider

Heather Schneider

San Antonio,Texas

Summary

Experienced Clinical Administrative Coordinator well-versed in handling provider relations, case management and clinical reviews in busy healthcare environments. Highly organized and detail-oriented with excellent planning and communication skills with expert knowledge in MS Office, Nursing and Administrative roles. Prepared to offer 7 years of related experience with room for advancement.

Overview

12
12
years of professional experience
1
1
Language

Work History

Clinical Administrative Coordinator

Optum
12.2022 - Current

Effectively communicate with Hospitals, Clinics and Physicians to manage intake and request for member services

  • Salesforce communication with providers and relation managers of 4 regions
  • Partnered with senior leadership to develop new processes for improved quality and production
  • Support colleges and 5 additional departments to maintain productivity
  • Educate and guide providers to correct resources
  • Manage member authorizations in Coordinate including intake, creation, discharge records, referrals, Medicaid non-coverage and appeals to notify medical staff as needed.
  • Working Independently for time sensitive projects
  • Ability to present, persuade and communicate
  • Subject Matter Expert for other team members
  • Demonstrable ability to handle crises
  • Resolve inquiries from members and/or providers
  • Strong computer literacy and navigation.
  • Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
  • Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
  • Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining professional demeanor.
  • Increased department productivity by optimizing workflows and implementing time-saving administrative processes.
  • Strengthened patient-provider relationships through timely communication and attentive service via electronic communication.

Travel Concierge

Qualfon
06.2022 - 01.2023
  • Organized group travel experiences that fostered camaraderie among participants while highlighting unique aspects of each destination visited.
  • Managed multiple client accounts concurrently, ensuring timely responses and accurate information.
  • Created customized proposals for corporate clients seeking professional assistance with conference logistics or incentive trips.
  • Prepared detailed pre-trip materials containing essential information about destinations including local customs, recommended activities, dining establishments.
  • Collaborated with other team members to ensure seamless coordination in meeting clients'' needs from start to finish.
  • Collected, handled and documented payments for travel services and associated feels.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Managed 60 prestige clients requesting private accommodations

Nursing Assistant Supervisor

Private Care
09.2020 - 06.2022
  • Verified signatures and confirmed medical charts for accuracy and completion
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Conduct Performance Reviews for other employees
  • Locating resources for medical needs and equipment
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Guarded against fraud and abuse by verifying coded data accurately for reflected services provided
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments
  • Evaluated patient histories, complaints, and current symptoms
  • Communicated with patients to understand health needs and challenges.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
  • Provided direct nursing care to patients when personnel was short-staffed.

Nursing Assistant

St. Luke's Baptist Hospital
05.2018 - 09.2020
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Responded effectively in emergency situations, providing immediate assistance as directed by nursing staff or physicians
  • Collected and transported specimens to prepare for lab testing.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Assisted in life-saving procedures for critically ill patients, ensuring timely intervention and treatment.
  • Performed diagnostic tests such as EKGs, blood draws, and specimen collection according to established protocols.
  • Delivered compassionate care to patients and families during difficult situations, providing emotional support when necessary.
  • Maintained accurate patient charts and medical records.
  • Utilized Electronic Medical Records (EMR) systems to record patient data.
  • Increased collaboration among healthcare providers with seamless information sharing through centralized EMR systems.
  • Collaborated with Physicians and Nursing staff to implement care for Oncology, ICU, L&D, Terminal and High Acute patients

Laboratory Animal Technician III

Texas Biomedical Research Center SNPRC
08.2012 - 05.2018
  • Optimized communication between researchers and veterinary staff regarding animal health issues through detailed documentation and timely updates.
  • Provided high-quality care to laboratory animals by administering medications, monitoring health status, and performing routine husbandry tasks.
  • Conducted routine inspections of animal housing areas to ensure compliance with institutional policies and federal regulations related to laboratory animal care standards.
  • Streamlined workflow processes by maintaining detailed records of inventory levels for consumable supplies and equipment maintenance needs.
  • Promoted clean and safe work environment through strict adherence to sanitation guidelines for both equipment and personal protective wear.
  • Maintained professional knowledge base by attending relevant workshops, seminars, training sessions, or continuing education opportunities related to Laboratory Animal Technician responsibilities.
  • Enhanced laboratory efficiency by maintaining and organizing research equipment, supplies, and animal housing.
  • Assisted with development and implementation of standard operating procedures, ensuring consistent and effective practices across laboratory.
  • Trained new Laboratory Animal Technicians on standard operating procedures, safety protocols, and best practices in animal care.
  • Reduced stress levels in laboratory animals with proper handling techniques and environmental enrichment strategies.
  • Contributed to successful research outcomes by collecting precise samples such as blood draws, tissue biopsies, and body fluid collections from various species.
  • Demonstrated commitment to animal welfare through active participation in institutional committees focused on ethical treatment and use of laboratory animals.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Observed animals for signs of distress or illness.
  • Kept detailed records of animal treatments and medications.
  • Cleaned, sterilized and maintained surgical instruments and equipment.

Education

Some College - Medical Administration

Northwest Vista College
San Antonio, TX

Certification - Phlebotomy

Texas School of Phlebotomy
San Antonio, TX
01.2017

Skills

  • HIPAA knowledge
  • Medicare/Medicaid
  • Teamwork and Collaboration
  • Clinical Documentation
  • Medical Terminology
  • Peer to Peer, Clinical Request, Detailed Explanation of Non-Coverage, Authorization Intake & Creation
  • CPT & ICD-10 Proficiency
  • Leadership skills
  • Microsoft Office mastery
  • Interpersonal Communication
  • Attention to Detail Focus
  • Telephone and E-mail Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • PT - Phlebotomy Technician

Accomplishments

  • Managed care for over 75 patients.
  • Educated over 10 nurses and staff within Home Health
  • Collaborated with team of 9 in the development of Work Instructions
  • Supervised team of 22 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementPersonal development programsWork from home optionCompany Culture

Quote

If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn

Software

Sales Force

Epic

Cerner

Tableau

MediTech

AthenaHealth

UHG

Timeline

Clinical Administrative Coordinator

Optum
12.2022 - Current

Travel Concierge

Qualfon
06.2022 - 01.2023

Nursing Assistant Supervisor

Private Care
09.2020 - 06.2022

Nursing Assistant

St. Luke's Baptist Hospital
05.2018 - 09.2020

Laboratory Animal Technician III

Texas Biomedical Research Center SNPRC
08.2012 - 05.2018

Some College - Medical Administration

Northwest Vista College

Certification - Phlebotomy

Texas School of Phlebotomy
Heather Schneider