Summary
Overview
Work History
Education
Skills
Timeline
Barista
Heather Schoales

Heather Schoales

Aurora,CO

Summary

Proven Optician with a track record of enhancing customer satisfaction and increasing sales at MyEyeDr, leveraging expertise in optical measurements and a commitment to exceptional service. Skilled in insurance verification and delivering personalized eyewear solutions, I've significantly contributed to business growth and patient care excellence.

Overview

18
18
years of professional experience

Work History

Optician

MyEyeDr
06.2022 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

Teller

Canvas Credit Union
04.2010 - 01.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Teller

Wells Fargo
03.2006 - 07.2009
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Education

Diploma -

Aurora Central High School
Aurora, CO
06.2002

Skills

  • Customer Service
  • Insurance Verification
  • Optical Measurements
  • Computer Skills
  • Repairing Glasses
  • Optical dispensing
  • Insurance Billing
  • Adjusting Eyewear
  • Retail Sales
  • Optical orders
  • Progressive Lenses Expertise
  • Transaction Processing
  • Frame Selection
  • Multifocal Lenses Knowledge
  • Order Preparation
  • Product Upselling
  • Contact lens
  • Supply Management
  • Optical Equipment Operation
  • Eyewear brands
  • Display building
  • Prescription Interpretation
  • Optical Terminology
  • Attention to Detail
  • Quality Control
  • Patient History Documentation
  • Fittings
  • Frame Repair
  • Billing Processing
  • Appointment Scheduling
  • Analytical Thinking
  • Data Verification
  • Insurance approvals
  • Conducting fittings
  • Administrative Functions
  • Verifying prescriptions
  • Inventory Management
  • Children's eyewear
  • Optical Needs Assessment

Timeline

Optician

MyEyeDr
06.2022 - Current

Teller

Canvas Credit Union
04.2010 - 01.2012

Teller

Wells Fargo
03.2006 - 07.2009

Diploma -

Aurora Central High School

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Heather Schoales