Summary
Overview
Work History
Education
Skills
Websites
Links
Additional Information
Timeline
Generic

Heather Schoener

Cape Coral,FL

Summary

At Tire Plus/Bridgestone Americas, I have been recognized by management for handling high-volume customer interactions with professionalism while maintaining a strong focus on operational efficiency. I streamlined service scheduling to reduce wait times and implemented new tracking methods that improved inventory accuracy. In addition, I played a key role in training and mentoring new hires, which enhanced onboarding speed and team performance. By supporting management in daily operations, I consistently contributed to meeting and exceeding store performance targets.

Overview

15
15
years of professional experience

Work History

Store Manager

Tires Plus
08.2020 - Current
  • Managed a team of 8 employees, fostering a productive work environment.
  • Supervised daily store operations, including opening and closing procedures.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Oversaw budget management, ensuring efficiency in financial practices.
  • Trained and developed staff, completing performance reviews to support growth.
  • Processed employee time cards and managed payroll tasks effectively.
  • Monitored inventory levels and ordered supplies to maintain stock availability.
  • Prepared daily deposits and managed invoice processing accurately.

Store Manager

Big O Tires
09.2016 - 08.2020
  • Inventory all merchandise
  • Prepare deposits daily and manage invoices
  • Supervise a team of 15 people
  • Resolve customer complaints
  • Manage two store locations at a time
  • Train all new store hires
  • Mentor new managers
  • Increase store profits by 15%

CNA

Birchwood
05.2016 - 09.2016
  • Provided care for individuals with dementia, Alzheimer's disease, and physical disability
  • Obtained vital signs such as temperature, blood pressure, pulse and respiration rates
  • Cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
  • Assisted with personal tasks such as dressing and bathing

Autumn Glen Senior Living
07.2015 - 05.2016
  • Assisted residents with mobility, including pushing wheelchairs, transferring to shower and helping into bed
  • Repositioned bedridden residents to prevent sores

Presbyterian Homes
04.2013 - 07.2015
  • Observed and documented patient status and reported patient complaints to the case manager
  • Assisted with adequate nutrition and fluid intake
  • Exhibited compassionate care and communication with regard to issues of death and dying

Crew

McDonalds
07.2010 - 01.2012
  • Provided excellent customer service
  • Ensured all food was properly handled

Education

High school diploma -

Champlin Park High School
Champlin, MN
2011

Skills

  • Store Management Experience
  • Retail Management
  • Alzheimer's Care
  • Dementia Care
  • Caregiving
  • Management
  • Supervising Experience
  • Payroll
  • Nursing
  • Merchandising

Websites

Links

https://www.linkedin.com/in/heather-schoener-6a812316a

Additional Information

  • Over 4+ years as a manager in retail
  • Recognized for customer communications and problem solving
  • Experience working with Excel, Word, Access, PowerPoint, Outlook, and ADP
  • Managed monthly budget for all expenses
  • Handled everyday invoicing and inventory management
  • Processed payroll every pay period

Timeline

Store Manager

Tires Plus
08.2020 - Current

Store Manager

Big O Tires
09.2016 - 08.2020

CNA

Birchwood
05.2016 - 09.2016

Autumn Glen Senior Living
07.2015 - 05.2016

Presbyterian Homes
04.2013 - 07.2015

Crew

McDonalds
07.2010 - 01.2012

High school diploma -

Champlin Park High School

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