Heather Schulte-Vice
St. Louis,MO
Summary
Results-driven Business Development Manager with culinary experience that excels in relationship building, team collaboration and management. Proven track record of exceeding targets through innovative strategies and effective customer relations. A drive to help others in times of need. Ready to leverage business development skills with my food knowledge to support and grow new opportunities to assist others in their time of need.
Overview
19
19
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
Bob Johnson Auto Group
09.2017 - 04.2025
- Managed the day-to-day operations of the customer care team covering over 1200+ leads monthly, providing guidance and support to staff.
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention.
- Conducted site visits and sales meetings with clients.
- Monitored KPIs closely to measure progress against goals.
- Implemented innovative approaches to drive sales performance and exceed targets.
- Performed quality assurance checks on calls, emails, and other communications with customers.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Participated in meetings with external vendors and partners regarding initiatives related to enhancing overall customer experience.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
DINING SERVICES DIRECTOR
Heathwood Assisted Living Penfield
05.2016 - 04.2018
- Oversaw the daily activities of 50+ kitchen staff to ensure compliance with established health and safety standards.
- Developed and implemented training program for all dining services staff to ensure efficient and effective operations.
- Monitored food preparation and presentation for all meals and special occasion meals.
- Scheduled and received deliveries and verified goods received against paperwork.
- Provided leadership in managing personnel issues such as recruitment, performance evaluation, disciplinary actions, scheduling and payroll processing.
- Conducted regular inspections of kitchen area to verify cleanliness standards are met.
- Organized budget and inventory of supplies, equipment, and food items to maintain cost-effective operations.
- Managed ordering process and maintained accurate records of all transactions related to dining services operations.
- Demonstrated exceptional customer service skills and analyze customer feedback data to develop strategies aimed at improving guest satisfaction ratings.
- Organized special event dinners that created a unique dining atmosphere for patrons.
GROUP LEADER, INDEPENDENT CONSULTANT
PartyLite Gifts
02.2006 - 12.2016
- Created presentations to showcase products and services to potential clients, provided product information, pricing options, and answered customer inquiries.
- Utilized strong communication skills to build relationships with customers and close deals.
- Maintained a positive and encouraging attitude to motivate team members to achieve their goals.
- Maintained an organized database of 500+ current and prospective customers and developed effective sales strategies to increase customer base and revenue.
- Attended industry events and conferences to attract potential customers and increase brand awareness.
- Organized events such as trade shows, conferences, seminars to promote company's products and services.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
Education
Associate of Applied Science - Rochester
Monroe Community College
Rochester, NY06.1997
Skills
- Relationship building and management
- Business development planning
- Team collaboration leadership
- Goals and performance
- CRM management
- Customer service
- Client relationship building
- Lead generation
Timeline
BUSINESS DEVELOPMENT MANAGER
Bob Johnson Auto Group
09.2017 - 04.2025
DINING SERVICES DIRECTOR
Heathwood Assisted Living Penfield
05.2016 - 04.2018
GROUP LEADER, INDEPENDENT CONSULTANT
PartyLite Gifts
02.2006 - 12.2016
Associate of Applied Science - Rochester
Monroe Community College
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