Heather Schwartz
Green Bay,WI
Summary
Dynamic manager with a proven track record at Family Dollar, excelling in team leadership and operations management. Enhanced service delivery through process improvements, fostering a positive work environment. Skilled in staff training and development, with a strong focus on customer satisfaction and effective communication. Committed to achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Manager
The Cash Store
05.2025 - Current
- Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
- Supported project management initiatives by coordinating schedules and resources effectively.
- Learned and utilized industry-specific software to streamline task execution and improve workflow efficiency.
- Participated in training sessions to enhance knowledge of operational best practices and company standards.
Manager
Family Dollar
08.2021 - 11.2023
- Managed daily operations to ensure efficient workflow and team productivity.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Coordinated team schedules and resources to optimize project timelines and outcomes.
- Trained new employees on operational procedures and performance expectations.
- Monitored key performance indicators to assess team effectiveness and areas for improvement.
Caretaker
Aris Solutions
11.2020 - 01.2021
- Provided compassionate care and support to residents, enhancing their daily living experience.
- Assisted with medication administration, ensuring adherence to prescribed schedules and protocols.
- Monitored residents' well-being, promptly reporting changes to healthcare professionals for timely intervention.
- Developed engaging activities tailored to residents' interests, promoting social interaction and mental stimulation.
- Maintained cleanliness and safety of living areas, adhering to health regulations and standards.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Assistant Manager
SUBWAY®Restaurants
08.2019 - 08.2020
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on operational procedures and customer engagement strategies.
- Developed and implemented process improvements to enhance team productivity and service quality.
- Collaborated with cross-functional teams to address operational challenges and optimize performance.
Assistant Manager
Dollar Tree
06.2018 - 01.2019
- Analyzed inventory levels and managed stock replenishment to maintain optimal product availability.
- Coordinated staff schedules to balance workload, ensuring adequate coverage during peak hours.
- Monitored employee performance, providing feedback to foster development and accountability within the team.
- Assisted in the preparation of reports for management, outlining operational efficiencies and areas for improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Basic
Northwestern Technical College
Green Bay, WI04.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Conflict resolution
- Expectation setting
- Contract management
- Clear communication
- Inventory management
- Competitor research
- Computer skills
- Effective communication
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Hiring and training
- Customer relationship management
- Scheduling and coordinating
- Active listening
- Problem-solving aptitude
Timeline
Manager
The Cash Store
05.2025 - Current
Manager
Family Dollar
08.2021 - 11.2023
Caretaker
Aris Solutions
11.2020 - 01.2021
Assistant Manager
SUBWAY®Restaurants
08.2019 - 08.2020
Assistant Manager
Dollar Tree
06.2018 - 01.2019
Basic
Northwestern Technical College
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