Store Associate
The UPS Store 5485
Lake Havasu City, AZ
03.2024 - Current
- Created labels for outgoing packages according to customer requirements.
- Provided customers with accurate information about their orders' status.
- Received payments from customers for shipped goods via cash, check, or credit card transactions.
- Resolved customer complaints regarding shipping issues in a timely manner.
- Trained new employees on proper packing techniques for fragile items.
- Prepared parcels for mailing using packaging quality standards.
- Prepared packages for shipping and determined most economical shipping methods.
- Processed outgoing mail using postage meters and scales.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Calculated shipping costs based on customer requirements, weight, size and destination.
- Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
- Maintained records of all outgoing shipments in tracking systems.
- Assisted customers in resolving discrepancies between their orders and delivered products.
- Utilized computer software programs such as Microsoft Office Suite to create reports relating to shipping activities.
- Investigated customer complaints about lost or damaged shipments in a timely manner.
- Prepared documentation to track and report on damaged or missing items.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Weighed mail to determine correct postage.
- Used vendor knowledge to determine shipping procedures, routes and rates.
