Heather Scott
New Brighton,MN
Summary
Seasoned Employee Benefits Product Leader who consistently delivers high-quality and results-focused solutions to internal and external customers. Experienced and comfortable managing key decisions for team to move products efficiently through pre-production and production timelines.
Overview
14
14
years of professional experience
Work History
Senior Director, Product and Innovation
Trustmark Insurance
01.2022 - Current
- Lead all facets of product design and development for Group and Worksite Accident, Hospital Indemnity and Critical Illness products.
- Ensure Supplemental Health product lines are optimized by proactively identifying opportunities for differentiation.
- Build, prioritize and communicate product roadmap to key stakeholders to ensure the right offerings are available to sell.
- Collaborate closely with cross-functional teams, including underwriting, actuarial, marketing, and sales, to integrate alignment of product development efforts with user needs and business objectives.
- Analyze trends through market research and voice of the customer to promote and prioritize supplemental health roadmap initiatives.
- Collaboratively work with marketing teams to competitively position and build awareness of supplemental health products to producers, employers and employees.
- Ensure associates have necessary training, tools and resources to quote, sell and administer products.
Product Owner/Preferred Carrier Manager
Empyrean
03.2019 - 01.2022
- Establish and cultivate relationships with external vendors and internal team members to provide Consumer Driven Health Plans which resulting in an 80% increase in revenue from 2019 to current
- Collaborate with insurance carriers to optimize enrollment of supplemental health products via product placement, education and integration efforts
- Conduct market analysis to develop business cases and financial impact of new products or product enhancements
- Promote and educate the significance of consumer accounts and the direct impact to individuals financial wellness
- Manage insurance carrier relationships to leverage packaging opportunities and enrollment integrations
- Analyze contracts and amendments to provide product and financial recommendations to legal and compliance
- Develop and execute strategy and roadmap for product adoption and medical claim integration
- Operationalize processes and procedures to ensure consistency and repeatability
Product Manager /Senior Product Manager
Voya Employee Benefits
01.2013 - 03.2019
- Contributed and lead solutions to distribution pipeline of $1.2 billion in premium for 2018
- Lead and managed team of Actuarial, Underwriting, Sales and Operational members to identify, drive and deliver customer focused product road-map initiatives
- Partnered with Sales Support and Sales Team to drive individual customer solutions
- Lead and directed product filings to consistently remain competitive in the Life, Disability and Stop Loss markets
- Assisted in the training and sales materials for Accident, Critical Illness and Hospital Indemnity product launch and state variations
- Provided expert product training across entire Voya organization
- Collaborated with legal and compliance to provide state specific filings that met regulatory requirements while provided optimal products for distribution and financial success
- Delivered absent management streamline solutions that focused on creating robust employee and employer experiences for absence management and disability customers
- Direct and coordinate product activities and policies to promote product knowledge and training
- Prepared investment proposals to outline customer needs and cost benefit for projects
- Became trusted subject matter expert and partner for employee benefits products
Vendor Relationship Manager
Voya Employee Benefits
01.2011 - 01.2013
- Managed the transition of Disability claims and underwriting to external vendor. This project required the ability to lead meetings with internal and external team members, set clear objectives and deadlines. Progress was shared with all levels of management appropriately
- Ensured confidence by minimizing risk though providing claims metrics, coordinated audits and providing excellent and timely problem resolution. Built vendor confidence by setting achievable expectations; assume responsibility for problems and advocating a partnership atmosphere. Lead and participated in numerous projects within Employee Benefits to improve efficiencies and/or processes
- Reviewed and provided feedback to vendor contracts to ensure proper negotiations and requirements were in place
Business Analyst
Voya Employee Benefits
2008 - 2011
- Created direct channels of communication to software and application developers to accomplish business needs
- Identified business trends utilizing real data, compile analysis reports that are delivered to developers and then follow-up on all results
- Implemented a comprehensive management plan for each project and held regular stakeholder meetings to keep all interested parties updated in project progress
- Determined and documented user requirements for business processes for current and future projects
Education
AAS in Software Engineering - Software Programming/Development
Minnesota School of Business and Technology
Richfield2001
B.A. in Psychology - Graduated Magna Cum Laude - Psychology and Sociology
University of Arizona
Tucson, AZ1998
Skills
- Strategic thinker who understands the Employee Benefits competitive landscape
- Executes the stages of product development life cycles - from concept to production
- Experienced in leading cross functional projects and articulating results to stakeholders
- Proven track record of delivering consumer products that focus on building and protecting financial wealth
- Navigate ambiguity and build clarity
- Manage and deliver projects that focus on providing best in class value to brokers, employers and employees/participants
- Develop and cultivate relationships both internally and externally that ensure trust and mutual respect
- Deliver quality standards and procedures for product development strategies
Timeline
Senior Director, Product and Innovation
Trustmark Insurance
01.2022 - Current
Product Owner/Preferred Carrier Manager
Empyrean
03.2019 - 01.2022
Product Manager /Senior Product Manager
Voya Employee Benefits
01.2013 - 03.2019
Vendor Relationship Manager
Voya Employee Benefits
01.2011 - 01.2013
Business Analyst
Voya Employee Benefits
2008 - 2011
AAS in Software Engineering - Software Programming/Development
Minnesota School of Business and Technology
B.A. in Psychology - Graduated Magna Cum Laude - Psychology and Sociology
University of Arizona
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