Heather Scott
Camden,SC
Summary
Highly energetic, outgoing, and detail-oriented individual with a proven ability to handle multiple responsibilities simultaneously while delivering exceptional customer service. With over 5 years of experience in retail sales, I am an upbeat and flexible sales associate. Driven and results-focused, I am seeking a position in a fast-paced environment. Recognized for outstanding interpersonal skills and a cooperative team member, I prioritize team collaboration and easily adapt to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrator
Swappa.com
03.2019 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Medical Assistant
Texas Oncology
09.2016 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Licensed Customer Service Rep
Allstate Insurance
07.2015 - 07.2016
- Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
- Worked to build relationships with customers and built potential for additional sales.
Office Manager
Farmers Insurance
12.2014 - 07.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Call Center Technician
Milestone Technologies
10.2013 - 11.2014
- Increased first-call resolution rates by actively listening to customer concerns and providing accurate solutions.
- Consistently met performance goals with excellent problem-solving skills and technical knowledge.
- Contributed to a positive work environment by consistently demonstrating professionalism and empathy towards customers.
Education
MA Certification - Health And Wellness
College of Healthcare Professionals
Texas03-2019
Health Management - Health Administration
University of Phoenix
Online01.2015
Basic EMT -
Lifeline Institute
Woburn, MA01.2013
Psychology/ Nursing - Nursing
Massachusetts Bay Community College
Wellesley, MA01.2012
High School Diploma - General
Nipomo High School
Nipomo, CA01.2009
Skills
- Cooperative team member
- Outstanding interpersonal skills
- Computer literate
- Quick learner
- Attention to detail
- Strong verbal communication
- Extremely organized
- Customer service
- Data entry
- Customer relationship building
Accomplishments
- Recognized by management for outstanding customer service which increase customer satisfaction and retention by 95%.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Collaborated with team of 5 in the development of agency's book of business.
Certification
- EMT Basic
- CPR
- High school diploma
- Life and Health/ Property and Casualty Insurance License
Timeline
Administrator
Swappa.com
03.2019 - Current
Medical Assistant
Texas Oncology
09.2016 - 10.2018
Licensed Customer Service Rep
Allstate Insurance
07.2015 - 07.2016
Office Manager
Farmers Insurance
12.2014 - 07.2015
Call Center Technician
Milestone Technologies
10.2013 - 11.2014
MA Certification - Health And Wellness
College of Healthcare Professionals
Health Management - Health Administration
University of Phoenix
Basic EMT -
Lifeline Institute
Psychology/ Nursing - Nursing
Massachusetts Bay Community College
High School Diploma - General
Nipomo High School
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