Heather Scott

• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

• Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
• Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
• Worked to build relationships with customers and built potential for additional sales.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

• Increased first-call resolution rates by actively listening to customer concerns and providing accurate solutions.
• Consistently met performance goals with excellent problem-solving skills and technical knowledge.
• Contributed to a positive work environment by consistently demonstrating professionalism and empathy towards customers.

• Relevant Coursework: Medical Assisting & Phlebotomy
• Honor Roll 2018, 2019

Coursework in Basic Life Service

• Honor Roll 2013
• Ranked in Top 5% of class