Summary
Overview
Work History
Education
Skills
Timeline
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Heather scott

Acra,New York

Summary

Experienced management professional with robust background in team leadership and operational efficiency. Known for strong collaboration, adaptability, and consistently achieving results. Skilled in strategic planning, conflict resolution, and performance optimization. Recognized for reliability and keen ability to meet evolving needs with composure and effectiveness.


Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Windham Mountain Club
08.2021 - Current
  • Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Coach (co Manager)

Walmart
02.2017 - 02.2021
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Accomplished multiple tasks within established timeframes.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Criminal Justice

Saugerties High School
Saugerties, NY

Bach in Business (finance And Accounting)

Southern New Hampshire University
Hooksett, NH
12-2026

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Hospitality services
  • Staff management
  • Budget control
  • Expense tracking
  • Documentation and reporting
  • Sales management
  • Financial management

Timeline

Front Desk Receptionist

Windham Mountain Club
08.2021 - Current

Coach (co Manager)

Walmart
02.2017 - 02.2021

Criminal Justice

Saugerties High School

Bach in Business (finance And Accounting)

Southern New Hampshire University

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Heather scott