Heather Scott
Grand Prairie,TX
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
15
15
years of professional experience
Work History
Sales Associate/Sales Clerk
Victoria's Secret
05.2005 - 04.2007
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed sales in excess of $400 with near-zero error rate using POS system.
Clerical Office Staff Member/Customer Service Representative
Diamond J Baibonds
01.2011 - 02.2013
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Handled client correspondence and tracked records to foster office efficiency.
- Verified cards, gave change and collected and processed over $1.000s worth of debit , cash, & check payments.
Customer Service Representative
Novo1
03.2013 - 04.2017
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Donut Baker
Good Morning Donuts
01.2019 - 03.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Maintained composure and work quality while under stress.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TXSkills
- Proficient hearing
- Preparation techniques
- Project organization
- Process improvement
- Problem resolution
- Proficient vision
Timeline
Donut Baker
Good Morning Donuts
01.2019 - 03.2020
Customer Service Representative
Novo1
03.2013 - 04.2017
Clerical Office Staff Member/Customer Service Representative
Diamond J Baibonds
01.2011 - 02.2013
Sales Associate/Sales Clerk
Victoria's Secret
05.2005 - 04.2007
High School Diploma -
South Grand Prairie High School
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