Overview
Work History
Education
Skills
Timeline
Generic

Heather Searles

North Liberty,IA

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
North Liberty, IA
10.2021 - 09.2023
  • Handled prescription requests via telephone, fax, and electronic methods while maintaining legal standards.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Prepared and processed medical insurance claim forms and records.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Verified prescriptions and drug labels, documents and packages.
  • Verified patients' identities at pickup to prevent sale of wrong medications.

Hyvee Health Market Consultant

HyVee Foods
Coralville, IA
03.2021 - 10.2021
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Worked closely with management team to develop promotional strategies that increased sales.
  • Updated pricing information and placed sale tags on designated items.
  • Assisted in setting up promotional displays and end-caps to highlight featured products.
  • Assisted customers with locating items and providing recommendations based on preferences.

Licensed Insurance Agent

GEICO
North Liberty, IA
06.2019 - 12.2020
  • Responded to customer inquiries and problems to promote great service.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Developed appropriate quotes based on risk information.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Provided leadership and training for new agents regarding industry best practices and company policies.

Inventory Specialist

Kinze Manufacturing
Williamsburg, IA
04.2017 - 05.2019
  • Implemented cost-saving strategies to reduce overhead expenses.
  • Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
  • Responded promptly to requests from customers regarding product availability.
  • Investigated discrepancies between physical count and computer records.
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Provided support during internal audits related to material management processes.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.

Shipping and Receiving Manager

Lowes Home Improvment
Coralville, IA
04.2012 - 01.2017
  • Monitored freight carriers for compliance with safety regulations and company policies.
  • Developed system utilizing bar codes to pinpoint items' positions and amounts.
  • Provided technical support as needed for automated tracking systems used by the department.
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Analyzed customer feedback regarding order processing times to identify areas for improvement.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Created and enforced policies and procedures for entire logistics team.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
  • Planned routes for drivers according to budget constraints and delivery deadlines.
  • Updated relevant databases with information concerning orders received or shipped out each day.
  • Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.

Education

High School Diploma -

Raymond High School
Raymond, NH
06-1995

Bachelor of Science - Zoology

University of New Hampshire
Durham, NH

Skills

  • Patient confidentiality
  • Loss prevention
  • Conflict resolution
  • Training and mentoring
  • Complaint resolution
  • Staffing coordination
  • Meticulous attention to detail
  • Information security
  • Team building and leadership
  • Customer focused

Timeline

Certified Pharmacy Technician

Walgreen's Pharmacy
10.2021 - 09.2023

Hyvee Health Market Consultant

HyVee Foods
03.2021 - 10.2021

Licensed Insurance Agent

GEICO
06.2019 - 12.2020

Inventory Specialist

Kinze Manufacturing
04.2017 - 05.2019

Shipping and Receiving Manager

Lowes Home Improvment
04.2012 - 01.2017

High School Diploma -

Raymond High School

Bachelor of Science - Zoology

University of New Hampshire

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Heather Searles