Heather Searles
North Liberty,IA
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
North Liberty, IA
10.2021 - 09.2023
- Handled prescription requests via telephone, fax, and electronic methods while maintaining legal standards.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared and processed medical insurance claim forms and records.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Verified prescriptions and drug labels, documents and packages.
- Verified patients' identities at pickup to prevent sale of wrong medications.
Hyvee Health Market Consultant
HyVee Foods
Coralville, IA
03.2021 - 10.2021
- Managed daily operations, ensuring efficient workflow and productivity.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Worked closely with management team to develop promotional strategies that increased sales.
- Updated pricing information and placed sale tags on designated items.
- Assisted in setting up promotional displays and end-caps to highlight featured products.
- Assisted customers with locating items and providing recommendations based on preferences.
Licensed Insurance Agent
GEICO
North Liberty, IA
06.2019 - 12.2020
- Responded to customer inquiries and problems to promote great service.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Developed appropriate quotes based on risk information.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Provided leadership and training for new agents regarding industry best practices and company policies.
Inventory Specialist
Kinze Manufacturing
Williamsburg, IA
04.2017 - 05.2019
- Implemented cost-saving strategies to reduce overhead expenses.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Responded promptly to requests from customers regarding product availability.
- Investigated discrepancies between physical count and computer records.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Provided support during internal audits related to material management processes.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
Shipping and Receiving Manager
Lowes Home Improvment
Coralville, IA
04.2012 - 01.2017
- Monitored freight carriers for compliance with safety regulations and company policies.
- Developed system utilizing bar codes to pinpoint items' positions and amounts.
- Provided technical support as needed for automated tracking systems used by the department.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Analyzed customer feedback regarding order processing times to identify areas for improvement.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Created and enforced policies and procedures for entire logistics team.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Planned routes for drivers according to budget constraints and delivery deadlines.
- Updated relevant databases with information concerning orders received or shipped out each day.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Directed investigations to verify and resolve customer or shipper complaints.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Education
High School Diploma -
Raymond High School
Raymond, NH06-1995
Bachelor of Science - Zoology
University of New Hampshire
Durham, NHSkills
- Patient confidentiality
- Loss prevention
- Conflict resolution
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Meticulous attention to detail
- Information security
- Team building and leadership
- Customer focused
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 09.2023
Hyvee Health Market Consultant
HyVee Foods
03.2021 - 10.2021
Licensed Insurance Agent
GEICO
06.2019 - 12.2020
Inventory Specialist
Kinze Manufacturing
04.2017 - 05.2019
Shipping and Receiving Manager
Lowes Home Improvment
04.2012 - 01.2017
High School Diploma -
Raymond High School
Bachelor of Science - Zoology
University of New Hampshire