Heather L. Selle
Jacksonville,FL
Summary
Reliable professional with a background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Millennium Physician Group
Jacksonville , FL
03.2022 - Current
- Verified demographics and insurance information to register patients in computer system.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Customer Service Representative
UF Health Family Medicine
Jacksonville, USA
02.2017 - 03.2022
- Maintains patient scheduling functions and sets patient appointments
- Interviews and completes the registration process for patients
- Keys, patient dispositions, diagnostic codes, patient orders, charges, and payments.
- Performs cashiering functions as they relate to co-payments and collections.
- Maintains all clerical aspects of the medical records.
Assistant Supervisor
Mayo Clinic
Jacksonville, USA
02.2012 - 02.2017
- Provide first line leadership to the Appointment Office Access Specialist
- Actively involved with training, quality review, staffing and resolution of scheduling problems
- Assists Desk Supervisor in ensuring operational efficiencies
- Assists in fostering a culture of employee development
- Has general management responsibilities as assigned by supervisor
- Performs reception, physician and x-ray desk functions in an efficient, professional manner
- Efficient in scheduling and pre-scheduling within 10 different departments
- Participates in planning, organizing and resource management to ensure efficiency in the work unit
- Demonstrates leadership communication and high problem-solving skills
PSS/Appointment Scheduler
Mayo Clinic
Jacksonville, USA
10.2009 - 02.2012
- Responsible for ensuring a smooth workflow in both desk and examination room areas
- Works up all appropriate patient medical information for medical care staff to ensure necessary test, results, documentation, etc
- Responsible for scheduling appointments according to ordering instructions and compliance to required sequence, lag times, indications, call for access and other pertinent scheduling guidelines
Education
GED -
Sunrise, FL01.1991
Skills
- Power chart
- Patient registration
- Insurance verification
- Customer service
- Schapptbook
- Microsoft Word
- Microsoft Excel
References
References available upon request.
Timeline
Customer Service Representative
Millennium Physician Group
03.2022 - Current
Customer Service Representative
UF Health Family Medicine
02.2017 - 03.2022
Assistant Supervisor
Mayo Clinic
02.2012 - 02.2017
PSS/Appointment Scheduler
Mayo Clinic
10.2009 - 02.2012
GED -
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