Heather Sellers
Thornton,CO
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Reliable individual offering several years of experience working in busy, customer-driven environments.
Overview
19
19
years of professional experience
Work History
Practice Manager II
University of Colorado
Denver, CO
10.2023 - Current
- Responsible for managing staff, operations, patient access and patient, physician and staff satisfaction.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supply Management.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Collaborates with the Department Financial & Division Administrators, Division Chief, office Medical Director for departmental financial management and accounting.
- Collaborates with CU Medicine Procurement Manager, Operations Directors, and the Department Financial & Division Administrators for equipment, supplies and contractual agreements and analyses.
Practice Manager
Partners in Women's Health
Denver, CO
08.2006 - 09.2023
- Maintains office services by organizing operations and procedures; preparing payroll; controlling correspondence; reviews/approves orders.
- Enforces current standard of conduct.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Motivated staff by offering direction and providing constructive feedback.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Complied with OSHA and HIPAA regulations.
- Human resources.
- Evaluates employee benefits, selects appropriate insurance policies.
- Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Plans, approves staff scheduling accordingly with Physician staffing.
- IT troubleshooter.
- In office procedures contact person/surgery scheduling.
- Developed and implemented new patient registration processes to streamline workflow.
- Managed vendor relationships for supplies and services related to the practice.
- Successfully moved satellite offices.
- Keeps managing physician informed by reviewing and analyzing special reports; summarizing information; identifying office trends and needs.
- Recruitment, selection, orientation, training of new employees.
- Provide staff with mentor by coaching, counseling, and discipline and performance evaluations.
- Attends appropriate training relevant to current position/business.
- Managing 3 practices in office, allowing them to maintain their own identity, but share expenses and staff.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Education
General coursework - business emphasis
Metropolitan State College
Denver, CO12.1995
Skills
- Office management
- Human resources
- Vendor management
- IT troubleshooting
- Recruitment and selection
- Training and orientation
- Coaching and counseling
- Performance evaluation
- Goal setting
- Marketing and public relations
- Medical records management
- Inventory management
- Charge entry
- Accounts receivable
- Collection
- Cash and charge entry
- Workflow Management
- Budget Oversight
- Strategic Planning
References
Available upon request
Timeline
Practice Manager II
University of Colorado
10.2023 - Current
Practice Manager
Partners in Women's Health
08.2006 - 09.2023
General coursework - business emphasis
Metropolitan State College
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