Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Semones

Hickory,NC

Summary

Dynamic customer service professional with a strong work ethic and integrity. Proven ability to resolve conflicts with empathy, enhancing customer loyalty. Committed to delivering exceptional service in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Cashier

Food Lion
04.2018 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

In Your Home Furnishings
08.2016 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Kohl's
10.2015 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Receptionist

The Cognitive Connection
07.2010 - 08.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Alexander Central High School
Taylorsville, NC

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Food Lion
04.2018 - 05.2019

Customer Service Representative

In Your Home Furnishings
08.2016 - 07.2017

Sales Associate

Kohl's
10.2015 - 03.2016

Receptionist

The Cognitive Connection
07.2010 - 08.2012

Alexander Central High School

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