Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Heather Sepke

Ravenna,MI

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Business Associate

Munson Healthcare
Traverse City, MI
04.2023 - Current
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Verified collection orders and communicated discrepancies to nurses.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Maintained patient records, filing documents and other administrative tasks.
  • Corresponded with insurance companies regarding appeals and denials on claims submitted.
  • Collaborated with medical staff to ensure accurate coding of services rendered.
  • Performed office duties such as typing, filing, copying, faxing, scanning.
  • Reviewed documentation for accuracy prior to entering information into computer systems.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Communicated with medical staff to relay patient messages and resolve issues.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Provided administrative support to medical staff, including data entry and document preparation.
  • Compiled physical and digital documents, charts, and reports.
  • Conducted follow-up calls to patients for appointment reminders and care instructions.

CMA (certified Medical Assistant)

Munson Healthcare
Traverse City, MI
08.2022 - Current
  • Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Processed orders for medical supplies and lab equipment.
  • Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
  • Answered phones promptly; responded professionally to inquiries from patients or family members.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
  • Scheduled appointments for patients via phone and in person.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
  • Maintained accurate patient records in accordance with HIPAA regulations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Contacted medical facilities to schedule patients for admission.
  • Observed patients' conditions closely; reported any changes in status or behavior immediately.
  • Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Ensured compliance with applicable laws and regulations pertaining to patient safety.

Nail Technician

The Trend designers
Cadillac, MI
03.2019 - 05.2024
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Scheduled client appointments and accepted payments.
  • Maintained supply inventory and replenished to maintain consistent availability.
  • Cleaned and sanitized tools and work station in adherence with safety requirements.
  • Provided excellent customer service through friendly interactions with clients.
  • Responded promptly to customer inquiries and complaints.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Maintained customer records for future reference.

Master Scuba Instructor

Aloha Scuba and Travel
Gillette, WY
09.2011 - 05.2015
  • Adhered to strict safety standards while leading dives in open water environments.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Established and communicated clear objectives for lessons and projects.
  • Displayed exemplary customer service skills when interacting with guests both above and below the surface.
  • Planned classes focusing on instruction, demonstration and work time.
  • Mitigated learning gaps and effectively delivered curriculum to students.
  • Facilitated classroom sessions with students on dive theory, physiology and physics related topics.
  • Monitored aquatic conditions such as currents, depth, temperature and visibility before entering the water.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Ensured accurate completion of student log books during each dive session.
  • Inspected gear regularly for signs of wear or damage that could potentially lead to injury or death.

Education

Associate of Applied Science - Healthcare

Baker College
Cadillac, MI
05-2026

Certified Medical Assistant - Medical Assistant

Baker College
Cadillac, MI
05-2023

Certified Nail Tech - Cosmetology

State of Michigan
Cadillac, MI
03-2020

Master Scuba Instructor -

PADI
ST. Croix USVI
09-2011

High School Diploma -

Cadillac High School
Cadillac, MI
05-2003

Skills

  • Patient assessment and clinical communication
  • Medical record management
  • Specimen collection and vital signs measurement
  • Customer service excellence
  • Medical terminology
  • Appointment scheduling
  • Clinical documentation
  • Inventory management
  • Regulatory compliance
  • Infection control procedures
  • Team collaboration
  • Diagnostic support
  • Maintaining confidentiality
  • Reliable team player
  • Patience and empathy
  • Leadership qualities
  • Progress monitoring
  • Continuing education
  • Conflict management
  • Data analysis capabilities
  • Medical coding
  • Electronic health records management
  • Revenue cycle management
  • Professional telephone etiquette
  • ICD-10 coding

Affiliations

  • Gardening
  • Rock climbing
  • Suba Diving
  • Travel
  • Fishing with my boys

Certification

  • Master scuba certificate
  • Nail Tech certification
  • Phlebotomy tech certification
  • Behavioral health tech certification
  • Medical Assistant certificate

References

References available upon request.

Timeline

Medical Business Associate

Munson Healthcare
04.2023 - Current

CMA (certified Medical Assistant)

Munson Healthcare
08.2022 - Current

Nail Technician

The Trend designers
03.2019 - 05.2024

Master Scuba Instructor

Aloha Scuba and Travel
09.2011 - 05.2015

Associate of Applied Science - Healthcare

Baker College

Certified Medical Assistant - Medical Assistant

Baker College

Certified Nail Tech - Cosmetology

State of Michigan

Master Scuba Instructor -

PADI

High School Diploma -

Cadillac High School

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