Heather Serrels
Leslie
Summary
Professional in manufacturing and production industry with strong background in operating and maintaining production machinery. Adept at streamlining operations to boost efficiency and product quality. Highly collaborative team player with focus on achieving results and adapting to changing production needs. Known for technical proficiency and reliability.
Overview
16
16
years of professional experience
Work History
Technical Operator
LG Energy Solutions
Lansing, MI
10.2025 - 02.2026
- Managed operation of advanced machinery to optimize production efficiency and uphold quality standards.
- Oversaw equipment performance, identifying issues and executing corrective actions promptly.
- Optimized workflow processes to minimize downtime and enhance operational productivity.
- Optimized product quality through diligent monitoring and adjustment of production settings.
- Optimized workflow by systematically organizing tools, materials, and workspace for enhanced efficiency.
- Streamlined documentation of work procedures to enhance knowledge transfer among team members.
Assembly Operator
TAC Manufacturing
Jackson, MI
04.2023 - 07.2025
- Established and maintained daily production records to ensure accurate tracking.
- Sourced and organized parts essential for production line operations.
- Oversaw quality control measures throughout production processes.
- Managed assembly line machinery operations to ensure efficient production of high-quality components.
- Executed quality control inspections to uphold production standards.
- Facilitated collaboration among team members to optimize workflow efficiency.
- Facilitated training sessions for new operators on assembly processes and safety protocols.
- Diagnosed and rectified equipment malfunctions to enhance production efficiency.
- Oversaw maintenance of accurate inventory records for production materials.
- Implemented enhanced safety practices by strictly adhering to OSHA guidelines.
- Executed complex assembly tasks with meticulous attention to detail, ensuring high-quality outcomes.
- Operated various stations to ensure comprehensive coverage and achieve production targets.
- Enhanced product quality through meticulous inspections during assembly, identifying defects and implementing corrective actions.
- Ensured workspace cleanliness and organization to enhance safety and productivity.
- Spearheaded identification of continuous improvement opportunities in assembly processes.
- Facilitated training for new assembly operators by sharing expertise in best practices for operational efficiency.
- Facilitated collaboration among team members to enhance production processes and uphold quality standards.
- Validated part numbers and organized components into designated shipping containers.
Team Lead Production Operator
Bridgewater Interiors
Lansing, MI
04.2016 - 02.2023
- Oversaw equipment startup and shutdown operations during each designated shift.
- Executed loading and unloading operations for items from machines and dollies.
- Implemented rigorous safety protocols to enhance production process integrity.
- Eliminated damaged or faulty items from production line to ensure quality standards.
- Monitored equipment and tool functionality, promptly reporting any malfunctions.
- Facilitated training sessions for new employees on operational processes.
- Facilitated plant-specific reporting to production supervisor for enhanced operational oversight.
Quality Inspector
MS Companies
Lansing, MI
09.2015 - 04.2016
- Evaluated quality of raw materials to ensure production standards were met.
- Executed comprehensive final inspections to ensure product quality and compliance standards.
- Documented data sheets for all inspected products and identified defects.
- Executed comprehensive inspections to uphold product quality and ensure compliance with industry standards.
- Facilitated collaboration with production teams to swiftly identify and resolve quality issues.
- Facilitated training sessions for new inspectors on quality control procedures and best practices.
- Designed inspection checklists to enhance quality assessment efficiency.
- Directed comprehensive audits of production processes to ensure compliance with safety regulations and quality standards.
- Conducted regular visual inspections to identify and resolve tolerance and compliance issues.
- Executed corrective actions for non-conforming products to enhance product quality.
- Evaluated and eliminated non-conforming products, materials, and equipment to ensure quality standards.
- Ensured high-quality workmanship by utilizing approved data, materials, tools, and test equipment.
- Compiled findings and generated reports to facilitate management's assessment and resolution of quality concerns.
ROI Specialist
Healthport
Roswell, GA
08.2013 - 04.2015
- Audited records to ensure completeness, accuracy, and regulatory compliance.
- Disseminated information to authorized individuals and agencies in compliance with regulations.
- Managed processing of health information requests from patient accounts.
- Leveraged facility-specific computer system to manage dictated documents, laboratory reports, nurses' notes, prescriptions, and other information within patient electronic medical records.
- Secured essential signatures on information release forms to facilitate acquisition of medical and treatment records from external service providers.
- Ensured accuracy, completeness, and security of medical records and health information.
- Managed processing and tracking of medical record requests from external organizations.
- Executed precise protocols for managing transfers and releases of medical records.
- Facilitated collaboration with healthcare providers to streamline documentation collection for patient care coordination.
- Directed release of information process ensuring protection of sensitive patient data and compliance with legal standards.
- Facilitated healthcare providers' access to accurate medical records, enhancing patient care quality.
- Ensured confidentiality of all medical records and sensitive information to uphold HIPAA regulations.
- Executed processing of medical records requests from external providers in compliance with facility, state, and federal regulations.
Certified Medical Assistant
Georgia Plastic & Reconstructive Surgery
Marietta, GA
06.2010 - 02.2012
- Facilitated patient intake and triage processes to streamline workflow efficiency.
- Executed medication administration and vaccination processes while strictly adhering to safety protocols.
- Managed accurate patient records through electronic health record (EHR) systems.
- Managed appointment coordination to enhance patient care continuity.
- Instructed patients on post-operative care and medication management to enhance recovery outcomes.
- Facilitated collaboration with medical staff to enhance office procedures and elevate patient satisfaction.
- Facilitated training sessions for new hires on operational workflows and best practices in clinical assistance.
- Sanitized, restocked, and organized exam rooms and medical equipment to ensure readiness for patient care.
- Assisted patients in navigating to exam rooms. Addressed inquiries from patients. Prepared examination areas for physician assessments.
- Contacted and submitted prescriptions and refills to pharmacies via phone and fax.
- Delivered compassionate care by addressing patient concerns and ensuring positive experiences.
- Supported physicians in executing various procedures, ensuring patient comfort and procedural accuracy.
- Compiled and recorded patient medical data, including blood pressure and weight measurements.
- Streamlined patient flow by efficiently organizing schedules and promptly preparing examination rooms.
- Managed inventory of medical supplies by monitoring stock levels and initiating timely replenishment orders.
- Streamlined clinic operations by meticulously documenting patient information and updating electronic health records.
- Fostered a welcoming atmosphere by warmly greeting patients upon arrival, efficiently checking them in, and addressing inquiries regarding their visit and healthcare needs.
- Streamlined office operations by coordinating chart management and completing insurance forms.
- Streamlined insurance claims processing by verifying coverage details and submitting accurate documentation promptly.
- Executed comprehensive medical records management, including filing, organizing, and scanning documents.
- Facilitated minor surgical procedures by preparing operating rooms and sterilizing instruments.
- Managed incoming telephone calls to provide office information and address inquiries.
Education
High School Diploma - undefined
Osborne High School
Marietta, GA07-2008
Skills
- Excellent with communication, problem solving, and time management
- Trained with Microsoft Word, Excel, Power Point
- Highly detail oriented
- Able to perform multiple tasks in an efficient manner
- Equipment operation
- Operating system proficiency
- Quality assurance
- Equipment monitoring
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Technical Operator
LG Energy Solutions
10.2025 - 02.2026
Assembly Operator
TAC Manufacturing
04.2023 - 07.2025
Team Lead Production Operator
Bridgewater Interiors
04.2016 - 02.2023
Quality Inspector
MS Companies
09.2015 - 04.2016
ROI Specialist
Healthport
08.2013 - 04.2015
Certified Medical Assistant
Georgia Plastic & Reconstructive Surgery
06.2010 - 02.2012
High School Diploma - undefined
Osborne High School