Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Seukteoma

Carson City,NV

Summary

Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Security Officer

Carson Tahoe Regional Hospital
Carson City, NV
11.2023 - Current
  • Guarded restricted areas to prevent unauthorized entry.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Checked for safety hazards and took corrective action when necessary.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Assisted with crowd control during large events held at the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Provided escorts for visitors as needed throughout the facility.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Searched bags manually to identify prohibited items and contraband.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Assisted in the development and implementation of security policies and procedures.
  • Patrolled crowds during events to preserve order and promote security.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Maintained high levels of alertness throughout shifts.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.

Juvenile Detention Officer

Juvenile Detention Center
Stateline , NV
01.2023 - 12.2023
  • Conducted security checks on the facility grounds and surrounding areas.
  • Provided guidance regarding legal rights and responsibilities of juvenile offenders.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Provided emotional and physical support to juveniles in detention facilities.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Transported inmates to court, doctor appointments and work sites.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Organized educational programs for detained juveniles to help them prepare for life after release from detention centers.
  • Issued clothing, tools and other authorized items to inmates.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
  • Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and their families.
  • Supervised inmates during day-to-day activities.
  • Adhered to all laws pertaining to the confinement of minors in a detention center.
  • Assisted with resolving disputes between detainees peacefully.
  • Intervened during crisis situations involving detainees to de-escalate potential conflicts.
  • Encouraged positive behaviors among detained juveniles through rewards systems.
  • Maintained records of individual detainees' progress and behavior while in custody.
  • Guarded facility entrances to screen visitors.
  • Conducted fire, safety and sanitation inspections.
  • Ensured a safe environment was maintained within the facility at all times.
  • Observed and recorded progress of each juvenile offender.
  • Transported juvenile detainees to court hearings or other appointments as required.
  • Reported incidents of misconduct or violations of policy to supervisors.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Performed head counts, checking cells for missing inmates.
  • Followed medical orders and dispensed medications, when needed.
  • Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
  • Developed relationships with both staff members and inmates in order to provide an open line of communication.
  • Assisted in developing rehabilitation plans for juvenile offenders.
  • Facilitated communication between detainees and their families when appropriate.
  • Informed detained youths about available services that could assist them upon release.
  • Performed administrative tasks such as filing paperwork and updating records.
  • Counseled juveniles on life skills, such as anger management, problem solving, conflict resolution.
  • Served meals and dispensed medications to inmates.
  • Instructed inmates in work assignments and explained tasks.
  • Completed daily reports.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Supervised recreational activities for detained juveniles.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Emergency Medical Technician

St. Peters Health
Helena, MT
01.2022 - 12.2022
  • Cleaned and sanitized ambulance and supplies between calls.
  • Monitored patient status during transport ensuring safety at all times.
  • Observed, recorded and reported patients' condition or injury and treatment provided.
  • Utilized proper body mechanics when lifting and moving equipment or assisting patients.
  • Performed basic, non-invasive medical assistant duties.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Greeted, guided and offered assistance to patients and visitors.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
  • Actively participated in department meetings providing feedback on process improvements for increased efficiency.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Offered information, support and comfort to patient families.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Ensured compliance with safety standards during transport of patients from one area to another.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
  • Explained medical terminology in non-complex terms o patients.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Performed CPR and used defibrillator on cardiac patients.
  • Reported any suspicious activity witnessed while on duty immediately upon return from call.
  • Assessed emergency situations and prioritized medical care for patients.
  • Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Adhered strictly to safety regulations set forth by local governing bodies.
  • Participated in continuing education courses to maintain certification requirements.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Collaborated with nursing staff to ensure quality patient care.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Documented patient information accurately in electronic health records.
  • Maintained accurate records of patient data, treatments and medications.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Provided patient care and monitored vital signs.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Escorted patients before and after surgical procedures.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Provided emotional support for family members throughout difficult situations associated with illness or injury.
  • Worked on variety of projects to provide supplemental support to unit staff and enhance department.
  • Supported nursing staff in day-to-day operations.
  • Assisted employees in scheduling computer and phone updates.
  • Documented all procedures on patients' charts in accordance with hospital policy.
  • Monitored health and well-being of clients and reported significant health changes.
  • Collected and compiled data to document performance or assess program quality.
  • Assessed patient responses to treatments and communicated any changes to the physician or nurse supervisor.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Conducted daily rounds on assigned units observing condition of patients and providing support when necessary.
  • Restocked supplies and cleaned equipment between patients.

Correctional Officer

San Quentin State Prison
San Quentin, CA
05.2005 - 06.2016
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Guarded facility entrances to screen visitors.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Detected potential threats and quickly defused conflicts.
  • Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Conducted investigations of crimes committed within prison.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Maintained records of prisoners' identification and charges.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Transported inmates to court, doctor appointments and work sites.
  • Instructed inmates in work assignments and explained tasks.
  • Inspected cells and conducted random searches of common areas.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Inspected cells and other areas for contraband and safety hazards.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
  • Provided first response medical care in emergency situations until professional medical staff could take over.
  • Facilitated communication between inmates and facility staff, including relaying requests and grievances.
  • Supervised inmates during day-to-day activities.
  • Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Served meals and dispensed medications to inmates.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Issued clothing, tools and other authorized items to inmates.
  • Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Performed head counts, checking cells for missing inmates.
  • Took prisoners into custody and escorted to locations within and outside facility.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Reported on quality of inmate work and violations committed by prisoners.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Used appropriate means to discipline prisoners.
  • Implemented rehabilitation programs aimed at reducing recidivism among inmates.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.

PBX/Unarmed Security Officer

Queen of the Valley Hospital
Napa, CA
06.2004 - 03.2005
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Managed lost and found items, ensuring safe return to rightful owners.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Responded promptly to emergency situations using appropriate resolution strategies.
  • Adhered strictly to company policies regarding safety protocols and procedures.
  • Investigated suspicious activity or incidents according to company guidelines.
  • Greeted visitors upon arrival at the facility and directed them accordingly.
  • Detected suspicious behavior and prevented illegal activity.
  • Identified potential security risks and recommended measures to management.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Maintained log books with accurate entries on daily activities and notable events.
  • Operated security vehicles for patrolling large premises efficiently.
  • Conducted security checks on staff entering or leaving the premises.
  • Provided escort services as needed for visitors requiring special attention.
  • Investigated reported incidents to protect company assets.
  • Utilized two-way radios and other communication devices for effective team coordination.
  • Identified security issues, drafted incident reports and contacted law enforcement when needed.
  • Collaborated with law enforcement and emergency responders during investigations.
  • Inspected security equipment and systems to ensure operational functionality.
  • Apprehended and removed trespassers from facility grounds.
  • Provided customer service assistance in resolving conflicts or disputes.
  • Identified suspicious activity to determine appropriate response.
  • Responded to alarms and investigated disturbances promptly and effectively.
  • Inspected buildings periodically for signs of intrusion or damage.
  • Assisted in emergency response drills and real incidents, ensuring orderly evacuations.
  • Maintained high levels of alertness throughout shifts.
  • Assisted with investigations into thefts, vandalism, assaults.
  • Trained new security personnel on standard operating procedures and emergency protocols.
  • Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
  • Enforced property rules and regulations to ensure a safe environment for all.
  • Patrolled crowds during events to preserve order and promote security.
  • Processed incoming or outgoing mail, packages or deliveries.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Recorded messages, suggesting rewording for clarity or conciseness.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy.
  • Handled customer requests efficiently while maintaining professionalism at all times.
  • Greeted customers and answered inquiries regarding services provided.
  • Performed administrative duties such as filing, photocopying, faxing documents.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Transferred calls to the correct departments or individuals in accordance with established procedures.
  • Alerted staff of emergency information and general announcements using PA system.
  • Provided customer service support by answering questions, resolving issues, and providing information.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
  • Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
  • Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
  • Responded promptly to emergency calls for assistance.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Developed and updated business phone directory to reflect current employees and other changes.
  • Shared or forwarded messages and information to designated personnel.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Answered general inquiries from customers over the phone or via email.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
  • Reported telephone line issues and outages for prompt repairs.
  • Completed connections between callers, departments and professionals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Mount Douglas High
Mojave, CA
06-2000

Skills

  • Investigation documentation
  • Metal detector operation
  • Stationary surveillance
  • Identification verification
  • Visitor tracking
  • Arrest procedures
  • First aid and CPR certified
  • Investigative skills
  • General security
  • Conflict de-escalation
  • Conflict resolution techniques
  • Emergency response
  • Surveillance
  • Report writing
  • Active shooter training
  • Law enforcement background
  • Defensive tactics training
  • Screening wands
  • Complex Problem-solving
  • Weapons training
  • Workplace violence prevention
  • Alarm monitoring
  • Bomb threat procedures
  • Interior and exterior patrol
  • High level of integrity
  • Relationship building and management

Certification

  • CPI
  • CPR
  • CCW

Timeline

Security Officer

Carson Tahoe Regional Hospital
11.2023 - Current

Juvenile Detention Officer

Juvenile Detention Center
01.2023 - 12.2023

Emergency Medical Technician

St. Peters Health
01.2022 - 12.2022

Correctional Officer

San Quentin State Prison
05.2005 - 06.2016

PBX/Unarmed Security Officer

Queen of the Valley Hospital
06.2004 - 03.2005

High School Diploma -

Mount Douglas High

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Heather Seukteoma