Heather Sexton
Lorain
Summary
Dedicated Customer Sales professional with knowledge of service delivery and proven sales abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Sales Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Account Representative
Christina Estes State Farm
12.2024 - Current
- In office customer service
- Cash Payment handling
- In bound customer service calls for billing, sales, quotes, corporate directory handling.
- Outbound sales calling
- Email responses, including quote fulfillment.
- Scheduling Sales Meetings
- Sales Presentations
- CRM Management
Customer Champion
Vitamix
08.2015 - 07.2023
- Actively listened to customers to handle concerns quickly and right fit them with the proper materials.
- Handled customer inquiries and suggestions courteously and professionally to instill confidence in our service standards.
- Answered constant flow of customer calls with minimal wait times.
- Maintained high customer standards to increase customer retention rate.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined proper materials needed to resolve product or service requirements and increase sales.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, and maintain sales standards.
- Developed highly empathetic client relationships and earned reputation for exceeding sales standard goals, while building lasting relationships.
Customer Service Representative
Time Warner Cable
03.2013 - 12.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Diagnostic Medical Sonography
Lorain County Community College
Elyria, OHHigh School Diploma - undefined
Marion L Steele High School
Amherst, OH06.2003
Skills
- Retail Sales Leader
- Microsoft Word
- Sales Expertise
- Technical Support
- Oracle
- Sales Force
- SAP
- Call Center Operations
- Team Lead
- Credit Card Payment Processing
- Account Management
- Microsoft PowerPoint
- Multiple CRM Softwares
- Multi-Line Telephone Operation
- Order Processing
- Salesforce
- Client assessment
Additional Information
Volunteer Cheerleading coach for 8 years with Brookside JR. Cardinals, Board Member for 2 years with Brookside JR. Cardinals, Paid Cheerleading coach for 4 years with Elyria Parks and Rec Department, Volunteer Volleyball Coach for 1 year with Elyria Parks and Rec Department and Volunteer Cheerleading coach for 4 years with St. Anthony of Padua Lorain
Certification
- State of Ohio Property Insurance License (through 10/2026)
- State of Ohio Casualty Insurance License (through 10/2026)
- State of Ohio Life Insurance License (through 10/2026)
- State of Ohio Health Insurance License (through 10/2026)
Timeline
Personal Account Representative
Christina Estes State Farm
12.2024 - Current
Customer Champion
Vitamix
08.2015 - 07.2023
Customer Service Representative
Time Warner Cable
03.2013 - 12.2013
High School Diploma - undefined
Marion L Steele High School
No Degree - Diagnostic Medical Sonography
Lorain County Community College
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