Heather Shader
Rineyville,KY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Head Teller
Abound Credit Union
Elizabethtown, KY
11.2022 - 06.2024
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
District Leader
Supercuts
Elizabethtown, KY
06.2016 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
Cosmetology
Empire Beauty School
Elizabethtown, KY05.2008
Skills
- Interdepartmental Coordination
- Staff Leadership
- Customer Management
- Managing Cash Register
- Office Management
- Sales Tracking
- Team Management
- Employee Work Scheduling
- Customer Service
- Records Organization and Management
- Staff Hiring and Evaluations
- Microsoft Office
- Leadership and People Development
- Hiring and Onboarding
Timeline
Head Teller
Abound Credit Union
11.2022 - 06.2024
District Leader
Supercuts
06.2016 - 11.2022
Cosmetology
Empire Beauty School