Michael Williams Jr
Perryville,MD
Summary
Dynamic leader with a proven track record at optimizing logistics and enhancing productivity through effective staff supervision and quality assurance. Excelled in fostering strategic partnerships and improving satisfaction rates, leveraging skills in inventory management and problem-solving. Achieved significant operational efficiencies, demonstrating a commitment to excellence and team development.
Overview
21
21
years of professional experience
Work History
Program Coordinator
Virtuous Inc.
01.2021 - 01.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Residential Manager
Chimes of Delaware
01.2016 - 06.2020
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
Counseling Service Manager
Emerge Inc.
02.2012 - 08.2016
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Fostered community relationships to improve resident satisfaction.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted regular inspections of both interior and exterior of properties for damage.
Mental Health Counselor
Universal Advocacy Mentoring Program
08.2005 - 06.2010
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Warehouse Manager
IKEA
03.2009 - 01.2010
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
General Supervisor of Operations
Procter & Gamble Co
02.2003 - 03.2005
- Coordinated logistics operations to optimize transportation routes, minimize delays, and meet delivery deadlines.
- Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity.
- Reduced operational expenses by monitoring budgets, optimizing resource allocation, and eliminating waste.
- Implemented quality control measures, ensuring consistent product delivery and meeting customer expectations.
Education
No Degree - Health And Human Relations
Voorhees College
Denmark, SCSkills
- Shipping and receiving
- Forklift Operations
- Warehouse Operations
- Inventory and Stocking
- Inventory Management
- Problem-Solving
- Safety Monitoring
- Staff Supervision
- Mentoring and training
- Quality Assurance
Timeline
Program Coordinator
Virtuous Inc.
01.2021 - 01.2024
Residential Manager
Chimes of Delaware
01.2016 - 06.2020
Counseling Service Manager
Emerge Inc.
02.2012 - 08.2016
Warehouse Manager
IKEA
03.2009 - 01.2010
Mental Health Counselor
Universal Advocacy Mentoring Program
08.2005 - 06.2010
General Supervisor of Operations
Procter & Gamble Co
02.2003 - 03.2005
No Degree - Health And Human Relations
Voorhees College
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