Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Sheppard

Reed City,MI

Summary

My goal is to gain employment with a company that has a history of excellence within the community. I am also looking for a place to utilize the many skills I have acquired to expand the vision and reach of the organization.

I have honed my abilities over the years to provide a solid foundation for this position. My communication, people-centric nature, and eagerness to assist have afforded me excellent critical thinking skills. I am excited to contribute my strengths and proficiency in interpersonal communication toward your team efforts. As an extroverted and personable communicator with a proven track record in assisting people with a calm and level head I feel that I would be a great asset to your team. My focus on building strong professional relationships has been an asset throughout my career. My varied office background over the last 10 years helps me to achieve the above stated tasks, become very detail oriented and be ready for responsibilities for this position. I believe that my office business planning and organizational background will also help to further my skills and value. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Emergency Medical Technician

Youth Opportunity Investments
Osceola
11.2023 - Current
  • Delegate workload, pass medications to youth, upkeep MAR, create and maintain portfolio for youth, communicate with various stakeholders, manage safety and emotions of youth and staff, schedule and transport appointments, complete intake and discharge paperwork.

Social Services Director

Grand Oaks Nursing and Rehabilitation Center
05.2023 - 08.2023
  • Delegate workloads, advocate for residents' rights, complete assessments, set appointments for aftercare, coordinate guardianships and therapy appointments, provide supportive counseling, ensure needs of residents are met, develop policies and procedures.

Client Service Coordinator

Ameriprise Financial
03.2023 - 05.2023
  • Answer multi-phone, sort mail, appropriate funds for various accounts, use multiple programming systems, provide client service.

Automotive and Collision Service Writer

Schooley Auto Repair
Evart, MI
12.2022 - 02.2023
  • Write collision and automotive estimates, provide customer service.

Office Assistant

Camp Michigania, University of Michigan
Boyne City, MI
05.2022 - 09.2022
  • Answer multi-line phone, proficient in Microsoft Office, scheduling and reservations, document management, administrative tasks.

Professional Cleaner

By the Bay Cleaning
Harbor Springs, MI
05.2021 - 08.2021
  • Deep clean residential and commercial properties, property maintenance.

Administrative Assistant

Pineview Cottage Assisted Living of Harbor Springs
Harbor Springs, MI
02.2021 - 05.2021
  • Scheduling, payroll, organizational filing, inventory audits, multi-line phone use, meeting coordination.

Case Manager/Social Worker

Bear River Health SUD treatment facility
Petoskey, MI
08.2020 - 12.2020
  • Substance use disorder treatment, group facilitation, case management, discharge planning, insurance coordination.

Specialized Home Health Aide

01.2013 - 01.2020
  • Medication administration, caregiving, home care.

Manager

Highland Hideaway B&B and Pleasantview Winery
01.2016 - 01.2017
  • Managed bed and breakfast, winery, rental property, tasting room, vineyards, and employees, responsible for books, scheduling, meetings, facility and grounds maintenance.

Office Coordinator

OME
01.2015 - 01.2016
  • Accounts payable and receivable, job scheduling, banking.

Office Manager

PD Insulation
01.2012 - 01.2015
  • Grew company revenue, foreman and laborer, QuickBooks and Excel usage, invoicing and collections, blueprint reading, insulation installation.

Medical Assistant and Receptionist

Bay Street Ortho
01.2010 - 01.2012
  • Scheduling, billing, injections, casting, administrative tasks.

RBT Therapist

Acorn Health
Gaylord, MI
01.2020
  • Provide ABA therapy to adolescents with Autism, charting and documentation.

Education

Associate of Applied Science in Psychology -

North Central Michigan University
08.2022

Skills

  • Data Entry
  • Microsoft Office
  • Microsoft Word
  • Receptionist
  • Filing
  • Customer Service Skills
  • Billing
  • Clerical Experience
  • Property management
  • QuickBooks
  • CNA
  • CPR
  • Medical Records
  • Medical Terminology
  • Medical Receptionist
  • Medical Billing
  • Medical Coding
  • Medical Scheduling
  • Medical Office Experience
  • Vital Signs
  • EKG
  • EMR Systems
  • Social Work
  • Medication administration
  • Case Management
  • Insurance Verification
  • Caregiving
  • Home care
  • Maintenance
  • Gardening
  • Applied Behavior Analysis
  • Autism Experience
  • HIPAA
  • Experience Administering Injections
  • Inventory
  • Accounts billable, payable, and receivable
  • Salesforce
  • Compiling Data
  • Employee Relations
  • Examining information
  • Maintaining files
  • Investigating discrepancies
  • Computer competency
  • Team Collaboration
  • Excellent communicator
  • Payroll Processing

Certification

First Aid and CPR Certification

Timeline

Emergency Medical Technician

Youth Opportunity Investments
11.2023 - Current

Social Services Director

Grand Oaks Nursing and Rehabilitation Center
05.2023 - 08.2023

Client Service Coordinator

Ameriprise Financial
03.2023 - 05.2023

Automotive and Collision Service Writer

Schooley Auto Repair
12.2022 - 02.2023

Office Assistant

Camp Michigania, University of Michigan
05.2022 - 09.2022

Professional Cleaner

By the Bay Cleaning
05.2021 - 08.2021

Administrative Assistant

Pineview Cottage Assisted Living of Harbor Springs
02.2021 - 05.2021

Case Manager/Social Worker

Bear River Health SUD treatment facility
08.2020 - 12.2020

RBT Therapist

Acorn Health
01.2020

Manager

Highland Hideaway B&B and Pleasantview Winery
01.2016 - 01.2017

Office Coordinator

OME
01.2015 - 01.2016

Specialized Home Health Aide

01.2013 - 01.2020

Office Manager

PD Insulation
01.2012 - 01.2015

Medical Assistant and Receptionist

Bay Street Ortho
01.2010 - 01.2012

Associate of Applied Science in Psychology -

North Central Michigan University
First Aid and CPR Certification
Heather Sheppard