Summary
Overview
Work History
Education
Skills
Timeline
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Heather Shingler

Summary

Dynamic leader with a proven track record in the veterinary industry, enhancing operational efficiency and employee satisfaction. Expert in veterinary knowledge and personnel management, I spearheaded projects that significantly boosted revenue and implemented a vital electronic medical records system. My critical thinking and effective communication fostered a positive, productive workplace culture, setting new standards in veterinary practice management. Hardworking and passionate, I am eager to help Vetcor achieve company goals.

Overview

24
24
years of professional experience

Work History

Veterinary Hospital Manager

Sheffield Veterinary Hospital
02.2001 - Current
  • Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
  • Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
  • Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
  • Managed financial operations, ensuring budget adherence and maximizing practice profitability.
  • Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
  • Boosted hospital revenue by optimizing inventory management.
  • Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
  • Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
  • Implemented electronic medical records system for better organization of patient information and improved efficiency.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Ensured regulatory compliance by staying current on industry standards, maintaining accurate records, and promptly addressing any issues or gaps in protocol.
  • Spearheaded and implemented new projects to expand scope of engagement.

Veterinary Technician

Woodland Run Equine Veterinary Facility
06.2005 - 10.2009
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.

Education

Bachelor of Science - Animal Science

The Ohio State University
Columbus, OH
12-2006

Skills

  • Veterinary Knowledge
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Critical Thinking
  • Organizational Skills
  • Effective Communication
  • Decision-Making
  • Operational Efficiency
  • Self Motivation

Timeline

Veterinary Technician

Woodland Run Equine Veterinary Facility
06.2005 - 10.2009

Veterinary Hospital Manager

Sheffield Veterinary Hospital
02.2001 - Current

Bachelor of Science - Animal Science

The Ohio State University

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Heather Shingler