Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heather Shirley

Lebanon,OH

Summary

Dynamic and compassionate professional with comprehensive experiences in healthcare and logistics. Proven track record as a patient care technician, providing exceptional support to medical staff and offering attentive care to patients. Skilled in supervising teams, coordinating dispatch operations, and ensuring efficient communications and service delivery. Adept at multitasking in fast-paced environments, with a strong commitment to improving patients outcomes and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

USAmbulance
Lebanon, OH
01.2023 - Current
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Investigated and resolved customer and vendor issues to retain business.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Recorded results of calls to create report summaries for senior management.
  • Leveraged GPS devices and computer programs to plan routes, update facilities or advise crews about upcoming issues.
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Maintained contact with field units; monitored their safety and progress of their assigned runs.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.

Dispatcher

AMR
Dayton, OH
03.2022 - 01.2023
  • Analyzed medical information received from caller to determine the level of urgency or priority for dispatch.
  • Operated computer aided dispatch system which includes entering data into a database, retrieving information from the database, printing reports.
  • Utilized mapping software to identify geographic locations for dispatching purposes.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Maintained detailed records on all dispatched calls including response times, type of incidents handled.
  • Adhered to strict confidentiality guidelines when handling sensitive information.

PCT/HUC

Premier Health
Dayton, OH
05.2016 - 03.2022
  • Keeps all members of the healthcare team informed with regular updates to patient charts, including but not limited to vitals, treatments and responses
  • Assists patients with activities of daily living such as bathing and feeding
  • Carries out direct patient care activities, including but not limited to dressing wounds and assisting with procedures
  • Collects specimens using proper aseptic techniques
  • Prepares for patient admissions by setting up rooms and ordering equipment for each patient's needs
  • Supports registered nursing staff by following care plans
  • Maintains patient and unit records
  • Orders supplies and services
  • Manages physician's orders
  • Maintained and filed patient records
  • Coordinated communication between patients, physicians and staff.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Provided administrative support to nursing staff as needed.

Education

Diploma - Advanced Emergency Medical Dispatch

IAED
Salt Lake City, UT
06-2022

CNA/ STNA -

Ohio Medical Career Center
01.2015

High School Diploma -

Richard Milburn Academy
01.2009

Skills

  • Vitals monitoring/documentation
  • Symptom monitoring/documentation
  • Infection prevention
  • Patient care
  • ADL support
  • Basic nursing care
  • Task prioritization
  • Patient education
  • Data collection/entry
  • Excellent organization and communication skills
  • Chart maintenance
  • Detail-oriented
  • Vast knowledge in EPIC EMR system
  • Schedule Checking and Oversight
  • Transportation Coordination
  • Route Planning
  • Incident Reporting
  • Database Management
  • Data Entry
  • Dispatch Coordination
  • Critical Thinker
  • Stress Tolerance
  • Customer Relations

Certification

  • STNA
  • CPR Certified
  • EMD Diploma

References

References available upon request.

Timeline

Dispatch Supervisor

USAmbulance
01.2023 - Current

Dispatcher

AMR
03.2022 - 01.2023

PCT/HUC

Premier Health
05.2016 - 03.2022

Diploma - Advanced Emergency Medical Dispatch

IAED

CNA/ STNA -

Ohio Medical Career Center

High School Diploma -

Richard Milburn Academy

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Heather Shirley