Heather S. Holmes

Cyber Crimes Analyst & Rape Crisis Advocate | 2024–Present

• Provide cybercrime case support, including analysis of digital harassment, online exploitation, identity misuse, and technology-facilitated abuse.
• Deliver trauma-informed crisis intervention, safety planning, and advocacy for survivors of sexual assault and cyber-enabled crimes.
• Collaborate closely with Fayetteville Police Department and community partners under the awarded Cybercrime Grant.
• Assist with public education initiatives, awareness campaigns, and technology-safety workshops for schools and community groups.
• Maintain strictly confidential documentation, reports, and case tracking to ensure accurate service records.
• Support development of digital literacy materials, youth presentations, and cyber-safety curriculum modules.
• Strengthen survivor support pathways by identifying gaps, enhancing referral systems, and coordinating multidisciplinary communication.

• Directed all aspects of campaign strategy, including outreach, event planning, volunteer coordination, and voter engagement initiatives.
• Planned and executed high-visibility pop-up events at strategic, high-traffic locations to increase candidate exposure and direct voter interaction.
• Organized and managed fundraising efforts to meet financial targets through targeted appeals, donor engagement, and fundraising events.
• Recruited, trained, and supervised volunteers supporting field operations, phone banking, and canvassing activities.
• Collaborated closely with campaign leadership to ensure alignment on messaging, scheduling, and voter outreach priorities.
• Leveraged data-driven insights to refine voter targeting, optimize outreach strategies, and increase early voting participation.
• Maintained consistent communication with the candidate and core team to ensure milestones and objectives were met during critical pre-election phases.

• Led an operational overhaul of demand planning strategies, reducing supply chain lead times by 30% and achieving industry-standard on-time delivery performance.
• Served as Subject Matter Expert for resolving complex technical and workflow issues, achieving a 98% success rate in minimizing operational disruptions and sustaining productivity.
• Maintained 99% pricing accuracy by eliminating discrepancies, mitigating financial risk, and strengthening transaction integrity.
• Leveraged marketing, sales, and analytical data to forecast product demand, driving revenue growth, optimizing cash flow, and improving customer service levels.
• Developed executive-level reports and presentations, delivering actionable insights to senior leadership to support strategic decision-making.
• Coordinated cross-functional data collection with vendors, distributors, sales, and internal stakeholders to analyze demand fluctuations and resolve forecast variances.

Key Achievements

• Reduced operational expenses by 15% through the design and implementation of 10 process improvement initiatives, tools, and standardized protocols.
• Exceeded industry performance benchmarks by 20% by strengthening data-driven decision-making and refining KPIs to improve profitability.

• Oversaw and effectively delivered multimillion-dollar projects in partnership with the Department of Defense for consistent execution within strict time and budget constraints; attained 95% project success rate.
• Advanced a process reengineering initiative to optimize end-to-end service processes, creating 25% rise in customer satisfaction levels and 20% enhancement in operational efficiency.
• Monitored and allocated million-dollar budgets and department projects to drive cost-efficiency 10% and a 15% revenue boost.
• Spearheaded the multi-faceted outsourcing strategy integration to generate a 700% increase in offshore head count and $1.2M in cost-efficiencies.
• Handled the standard global procurement activities, facilitating a 15% decrease in procurement expenses with data-driven forecasting, productive demand planning, and comprehensive spend analysis.
• Forged and cultivated strong relations with dedicated clients including NADEP Cherry Point F35 program, US Army Golden Knights, and 160th SOAR to generate millions in sales revenue.
• Collaborated with internal stakeholders and external clients to define project concepts and outline workflows, budgeting, and other ad-hoc processes to execute deliverables.
• Set and handled client expectations, sharing a comprehensive project plan, building the project scope, and facilitating comprehensibility of risk across project team.
• Trained and guided project teams by incorporating a dynamic team mentality, open channels of communication, and solid working relationships.

• Composed and updated detail-oriented and extensive monthly financial project reports, graphs, charts, diagrams, and work breakdown structures with 99% accuracy; utilized actionable insights to reinforce financial oversight and data-backed decisions.
• Overhauled project schedule design and management to minimize project timelines by 20%, attaining 15% expense reduction while upholding outstanding project quality.
• Pioneered a multi-dimensional and cross-functional process revamp to establish new industry benchmarks, accomplishing a 30% increase in operational efficiency and a 35% boost in organizational effectiveness.
• Adopted dynamic risk mitigation strategies to effectively alleviate project-related risks by 25%, defending project investments to secure project success.
• Headed high-performance teams to continually project milestones on time and under budget, upholding a notable 98% on-time project completion rate.
• Supervised equipment acquisitions for crucial and high-profile infrastructure projects, reducing cost efficiencies 12% while facilitating performance optimization; procured competitive and significant cost advantages for organization.
• Strategized and established cost and schedule work breakdown structures and metrics, procured performance data, monitored data, analyzed productivity, and supplied risk analysis.
• Prepared weekly and monthly project control reports that involved scheduling, expenses, risk, and quality sections; reviewed schedule updates, produced exception reports of schedule deviations, and recommended recovery plans.