Heather Shreckengost
Snohomish,WA
Summary
Dynamic professional with extensive experience addressing addiction challenges and fostering motivation. Demonstrates strong problem-solving abilities and a proactive approach to tasks. Recognized for adaptability, creativity, and a results-driven mindset. Dedicated to contributing meaningfully to family preservation efforts.
Overview
14
14
years of professional experience
Work History
Parent Ally
YWCA
08.2024 - Current
- Provided support to parents in court settings during critical stages of their journey.
- Facilitated Dependency group sessions, promoting collaboration and shared experiences.
- Participated in safety plans aimed at family preservation.
- Served as a supportive resource during parenting plans and guardianships.
- Navigated complex situations effectively within team environments.
- Utilized personal experiences to explain court processes and foster understanding.
- Demonstrated strong self-motivation and sense of responsibility towards community support.
Operations Manager Chehalis Tribe
Mariott
12.2017 - 07.2021
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
- Kept staff performing at peak levels with clear objectives and hands-on strategies.
- Optimized procedures and workflow based on tracking and analysis of business trends.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Housekeeping Manager
Chehalis Tribe
05.2015 - 12.2017
- Verified cleanliness and performance of equipment with regular inspections and functional tests.
- Achieved deadline demands by preparing team schedules and delegating assignments.
- Resolved staff performance problems and personal conflicts with hands-on approach.
- Satisfied customers with timely service and by quickly resolving service issues.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Parent Ally
YWCA
01.2011 - 03.2014
- Facilitated understanding of parental rights during court proceedings in collaboration with DCYF.
- Presented on multiple bills in Olympia to advocate for parental perspectives.
- Initiated Dependency 101 program to educate parents on their rights and responsibilities.
- Part of a launched pilot program for foster care, emphasizing insights from parents' experiences.
Education
Bachelor of Science - CYFS Children, Youth And Family Studies
Edmonds Community College
Lynnwood, WA06-2027
Associate of Arts - Medical Office Administration
Everest College
Everett, WA04-2012
Skills
- Mentoring with a "person centered" approach
- Inventory management
- Schedule coordination
- Project leadership
- Employee training
- Cross-functional collaboration
- Teamwork
Accomplishments
- Successfully navigated the through the cps process and obtained reunification with my children
- Navigated through Judicial System and was able to get Custody/Guardianship three grandchildren to keep them out of the foster system
- Shared experience pertaining to multiple SB and HB
- Spoke on the support of SB 5565- Concerning background checks and people with founded on their CPS record
- Through SB 5565 I obtained my CPI, Certificate of Parental Improvement
- Certified Peer Support Specialist Trainee, State Exam score 92%
- Participated with PAG/Chapin Hall in Assessment Redesign with Washington State Department of Children, Youth, and Families
- Member of the WSPAC
- Member of PAG
Timeline
Parent Ally
YWCA
08.2024 - Current
Operations Manager Chehalis Tribe
Mariott
12.2017 - 07.2021
Housekeeping Manager
Chehalis Tribe
05.2015 - 12.2017
Parent Ally
YWCA
01.2011 - 03.2014
Bachelor of Science - CYFS Children, Youth And Family Studies
Edmonds Community College
Associate of Arts - Medical Office Administration
Everest College
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