Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Heather Shulack

Slatington,PA

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

E. Schneider & Son's Inc.
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Personal Shopper

Walmart
04.2021 - 09.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Recommended alternative products or options when specific items were out of stock or unavailable.

Administrative Assistant / Office Support

JoDiMor, Inc.
01.2020 - 03.2020
  • Responsible for answering phones, keeping track of new incoming leads, working directly with sales reps to schedule appointments, responding to customer issues, receiving incoming deliveries, checking email, creating estimates and invoices for customers, entering payment information against invoices, scheduling installations with installers and customers, as well as any other various tasks requested by the owner.

Administrative Assistant / Office Support

Sawyers Control Systems
09.2019 - 11.2019
  • Responsible for answering phones, responding to customer issues, receiving incoming and preparing outgoing deliveries, staging orders for installers, checking email, preparing documents and information packets as requested for clients, preparing building department permit submissions, as well as any other various tasks requested by the owner.

Customer Service / Receptionist

Anytime Property Maintenance
03.2019 - 08.2019
  • Responsible for calling new leads, setting up estimates, responding to emails, organizing calendar for field crews, setting up estimates and invoices in Quickbooks, following up on previously sent estimates, etc.

Administrative Assistant / Receptionist

ServiceMaster Clean
08.2018 - 01.2019
  • Responsible for entering orders from clients into system for warehouse, receiving and sorting mail, answering phone calls, responding to client emails, coordinating with managers for scheduling, greeting walk in customers, keeping track of schedules for interviews, etc.

Administrative Assistant / Customer Client Relations

Malick & Scherer, P.C.
12.2013 - 01.2018
  • Responsible for receiving and responding to emails, filing, making copies, creating and sending purchase order requests, receiving and processing purchase orders, creating and submitting invoices, running billing reports, keeping track of and adhering to Billing/Invoicing procedures for each individual client, training new hires within the Accounting Department and any other task assigned by the company or directly from the Project Managers.

Education

Certificate of Completion -

Hallmark Institute of Photography
Turners Falls, MA
06.2011

Diploma - undefined

Warren Hills Regional High School
Washington, NJ
06.2009

Skills

  • Equipment - Shooting with a DSLR Shooting with a Medium Format Camera with Digital Back Working with professional lighting and strobes
  • Software – Lightroom Photoshop QuickBooks Microsoft Word Microsoft Excel Microsoft PowerPoint InDesign Vision Deltek Project Management Software Google Earth
  • Customer service
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Office management
  • Professional communication
  • Database entry
  • Excel spreadsheets
  • Dedicated team player
  • Scheduling and calendar management
  • Appointment scheduling
  • Recordkeeping
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Records management
  • Professional and mature
  • Calendar management
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Mail handling
  • Meticulous attention to detail
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Document management
  • Data management
  • Multi-line phone systems
  • Confidential document control
  • Complex Problem-solving
  • Account management
  • Payroll and budgeting
  • Accounting support
  • Expense reporting
  • Inventory systems

Timeline

Administrative Assistant

E. Schneider & Son's Inc.
09.2023 - Current

Personal Shopper

Walmart
04.2021 - 09.2023

Administrative Assistant / Office Support

JoDiMor, Inc.
01.2020 - 03.2020

Administrative Assistant / Office Support

Sawyers Control Systems
09.2019 - 11.2019

Customer Service / Receptionist

Anytime Property Maintenance
03.2019 - 08.2019

Administrative Assistant / Receptionist

ServiceMaster Clean
08.2018 - 01.2019

Administrative Assistant / Customer Client Relations

Malick & Scherer, P.C.
12.2013 - 01.2018

Diploma - undefined

Warren Hills Regional High School

Certificate of Completion -

Hallmark Institute of Photography

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Heather Shulack