Heather Siaglo
Customer Service
Fort Lauderdale,FL
Summary
Dynamic leader and problem-solver from Big C Downtown Pizzaria, renowned for elevating customer service standards and mentoring new employees. Expert in cash handling and customer dispute resolution, I thrive in high-volume environments, ensuring accuracy and fostering positive relationships. Adaptability and a positive attitude underpin my approach to driving satisfaction and efficiency.
Overview
13
13
years of professional experience
Work History
Head Cashier
Big C Downtown Pizzaria
02.2022 - 02.2025
- Maintained a clean and organized work area, contributing to a pleasant dining environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete orders and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Cashier
Big Cs Downtown Pizza
04.2012 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Stock replenishment
- Customer relations
- Opening and closing procedures
- Point of sale operation
- Punctual and reliable
- Cashier training
Additional Information
I moved out of state and took a few years to raise my children during that time. As soon as I got back to Florida Big C’S was delighted to hire me back as they had an opening and I have been there the past 3 years.
Timeline
Head Cashier
Big C Downtown Pizzaria
02.2022 - 02.2025
Cashier
Big Cs Downtown Pizza
04.2012 - 03.2016
Similar Profiles
Holly BaysHolly Bays
Assistant Manager at Big Daddy’s PizzariaAssistant Manager at Big Daddy’s Pizzaria
Sam ParkerSam Parker
Counter Clerk + Delivery Driver at Big Joe's PizzariaCounter Clerk + Delivery Driver at Big Joe's Pizzaria
Orion DuenasOrion Duenas
Line Cook at Matt's Big Breakfast- DowntownLine Cook at Matt's Big Breakfast- Downtown
Luisa LopezLuisa Lopez
Senior Vice President, National Sites Executive Small Business Payments at BANK OF AMERICASenior Vice President, National Sites Executive Small Business Payments at BANK OF AMERICA
Anika LynchAnika Lynch
Education Coordinator at The Renfrew CentersEducation Coordinator at The Renfrew Centers