Heather Siebers
Vancouver,WA
Summary
Dynamic bartender with expertise in cocktail design and inventory management. Committed to enhancing guest experiences while ensuring compliance with food safety standards and efficient bar operations.
Overview
35
35
years of professional experience
Work History
Bartender
Cafe Del Toro
Portland, OR
10.2017 - Current
- Managed bar area, designed cocktails and menus, ensured inventory compliance, and fostered customer relationships.
- Provided exceptional customer service, resolving complaints and enhancing guest experiences.
- Resolved customer complaints and disputes to enhance overall guest satisfaction.
- Maintained inventory levels and ordered supplies to ensure bar operations ran smoothly.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
Server
Burrito House
Portland, Oregon
08.1991 - 11.2017
- Delivered exceptional customer service in a fast-paced dining environment, enhancing guest satisfaction.
- Facilitated timely food delivery, supporting kitchen staff and ensuring smooth service.
- Processed orders accurately using point-of-sale systems to ensure efficiency.
- Collaborated with team members to improve service flow during peak hours.
- Addressed customer complaints professionally, resolving issues promptly.
- Communicated with kitchen staff regarding customer allergies and special requests.
- Handled cash transactions following company procedures, maintaining accuracy.
- Trained new servers on menu items and service procedures for effective onboarding.
Registered Dental Assistant
Gentledental
Vancouver, Washington
09.2007 - 04.2015
- Provided chairside support during various dental treatments and surgeries.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Documented all treatment plans in patient records according to office standards.
- Ensured that all paperwork was completed accurately prior to patient departure from the office visit.
- Managed patient records using dental practice management software effectively.
Education
Graduate Certificate - Dental Assisting
Apollo College
Portland, OR06-2007
Skills
- Bar operations
- Drink presentation
- Food safety compliance
- Inventory management
- Point-of-sale systems
- Customer relationship management
Timeline
Bartender
Cafe Del Toro
10.2017 - Current
Registered Dental Assistant
Gentledental
09.2007 - 04.2015
Server
Burrito House
08.1991 - 11.2017
Graduate Certificate - Dental Assisting
Apollo College