Heather Sierra
Pueblo,CO
Summary
Accomplished Store Manager with a proven track record at McDonald's Restaurant, excelling in inventory control and team leadership. Expert in maximizing profitability and enhancing customer service through effective staff training and motivation. Demonstrates strong competency in POS systems and a knack for fostering a positive and productive work environment. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
26
26
years of professional experience
Work History
Store Manager
McDonald's Restaurant
05.1998 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Diploma -
East High School
Pueblo, CO06.2000
Skills
- Team Development
- Competitor Monitoring
- Hourly shift management
- Customer Service Management
- POS Systems
- Employee Training
- Shift Scheduling
- Supply Ordering
- Retail Inventory Management
- Delegating Work
- Maximizing profitability
- Leadership Development
- Store operations
- Employee Terminations
- Team Building and Leadership
- Order Management
- Operations
- Policies and Procedures
- Bank deposit procedures
- Security System Monitoring
- Opening and closing procedures
- Cash Management
- Bank and Safe Deposits
- Team leadership and coaching
- Inventory Control
- Friendly and Positive
- Staff Supervision
- Customer Service
- Inventory Management
- Team Leadership
- Flexible Schedule
Timeline
Store Manager
McDonald's Restaurant
05.1998 - Current
Diploma -
East High School
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