Summary
Overview
Work History
Education
Skills
Timeline
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Heather Silas

Tonopah,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Bartender

Mizpah Club
02.2023 - 10.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Secretary

Brownies Automotive
03.2010 - 09.2015
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Managed inventory control and procurement processes for consistent stock availability and reduced costs.
  • Enhanced customer satisfaction by providing timely responses to inquiries and resolving issues professionally.
  • Maintained accurate records of employee time sheets, payroll data, and attendance for efficient human resources management.
  • Assisted in implementing safety protocols in the shop area resulting in fewer accidents or injuries.
  • Conducted regular stock audits to maintain accurate inventory records leading to optimized resource utilization.
  • Contributed to higher customer retention rates by addressing complaints promptly and professionally.
  • Kept track of maintenance schedules and ensured timely repairs of equipment minimizing downtime in the shop.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

GED -

Molalla High School
Molalla, OR
06.2004

Skills

  • Food Service
  • Payment Processing
  • Health Codes Compliance
  • Basic Accounting
  • Menu Memorization
  • Beverage Preparation
  • Customer Service
  • Responsible Alcohol Service
  • Liquor, Beer, and Wine Knowledge
  • Classic Cocktails
  • Knowledge of Craft and Microbrews
  • Outgoing Personality
  • Hospitality Service Expertise

Timeline

Bartender

Mizpah Club
02.2023 - 10.2023

Secretary

Brownies Automotive
03.2010 - 09.2015

GED -

Molalla High School

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Heather Silas