Heather Silva
Buckley,WA
Summary
History as an enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals and client satisfaction by monitoring employee performance and coaching staff on effectively building client relations and loyalty through relationship deepening. Highly skilled in making proactive operational changes to ensure team success.
Overview
22
22
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
09.2022 - Current
- Facilitated open communication channels between staff members, promoting a positive work culture that prioritized teamwork.
- Managed daily operations for efficiency, ensuring compliance with bank policies and regulations.
- Fostered strong relationships with clients, leading to increased business opportunities and referrals.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Mentored and coached team members to improve their skills and achieve professional growth.
- Complied with established internal controls and policies.
Relationship Banker
Bank Of America
10.2016 - Current
- Effectively communicated with customers about account changes, new products or services and potential upgrades
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings
- Researched issues and made quick decisions to achieve efficient and effective resolutions
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Accounts Payable Clerk
Kelly's Eastside Wheel And Frame Collision One
09.2017 - 01.2020
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Administrative Department Manager
Lowe's Home Improvement
04.2014 - 08.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Counted cash drawers and made bank deposits
- Imputed all schedules weekly for 150 employees including coding employees to the correct departments for adequate coverage
- Ordered and maintained a clean supply bay for all store supplies
- Managed the in-store credit program ensuring we met our weekly credit goal
- Maintained payroll information by calculating, collecting and entering data.
- Checked accrued hours against listed hours for leave time.
Customer Service Manager
Lowe's Home Improvement
02.2009 - 04.2014
- Managed a staff of up to 50 sales associates and 6 supervisors
- Trained and developed new associates on POS system and key sales tactics
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Communicated clear expectations and goals to each team member
- Strategically scheduled team members to maintain optimal staffing levels at all times
Office Clerk
Bed Bath & Beyond Inc
04.2003 - 04.2011
- Answered incoming calls addressing customer inquires, solving problems and providing new product information
- Maintained all employee attendance records
- Researched and corrected any receiving discrepancies and maintain all receiving files
- Reconciled expense invoices
- Filed and distributed all in-store communications
- Maintained all office equipment by troubleshooting or having equipment serviced by an outside vendor
- Ordered and maintained all store supplies weekly
Education
Accounting And Business Management
Green River College
Auburn, WAHigh School Diploma -
Snohomish High School
Snohomish, WA1998
Skills
- Operational Excellence
- Goal-oriented
- Prioritizing and Planning
- Operation Center Management
- Adaptable to Changing Conditions
- Regulatory Requirements
Timeline
Assistant Financial Center Manager
Bank of America
09.2022 - Current
Accounts Payable Clerk
Kelly's Eastside Wheel And Frame Collision One
09.2017 - 01.2020
Relationship Banker
Bank Of America
10.2016 - Current
Administrative Department Manager
Lowe's Home Improvement
04.2014 - 08.2015
Customer Service Manager
Lowe's Home Improvement
02.2009 - 04.2014
Office Clerk
Bed Bath & Beyond Inc
04.2003 - 04.2011
Accounting And Business Management
Green River College
High School Diploma -
Snohomish High School
Similar Profiles
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Jamie SalinasJamie Salinas
Quality Engineering Acting Manager at BoeingQuality Engineering Acting Manager at Boeing