HEATHER SIMONS
Saginaw,USA
Summary
Seeking a challenging and rewarding position in Sleep
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sleep Tech position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
CRT/PSG Tech
McLaren Flint Sleep Center
10.2023 - Current
- Perform basic and advanced diagnostic sleep studies including: PSG, CPAP, Bi-level, ASV, MSLT, and MST's; patient care and education for pediatric, adolescent, adult and geriatric patients; currently using Compumedics software system; prepare, calibrate, repair and maintain equipment; score, interpret and prepare reports with results for Dr
PSG Tech/CRT
PSG Tech/CRT Sound Asleep
11.2018 - Current
- Perform basic and advanced diagnostic sleep studies including: PSG, CPAP, Bi-level, ASV, MSLT, and MST's; patient care and education for pediatric, adolescent, adult and geriatric patients; currently using Polysmith software system; prepare, calibrate, repair and maintain equipment; score, interpret and prepare reports with results for Dr
Lead PSG Tech/CRT
Advanced Sleep Diagnostics of MI
03.2015 - 05.2018
- Performed basic and advanced diagnostic sleep studies including: PSG, CPAP, Bi-level, ASV, MSLT, and MST's; patient care and education for pediatric, adolescent, adult and geriatric patients; used Alice 5 system; prepared, calibrated, repaired and maintained equipment; score, interpret and prepared reports with results for Dr.; trained all new hired technicians
Retail Customer Service
7-Eleven
07.2012 - 10.2013
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner; treated all employees and customers with respect and consideration; followed merchandising guidelines to present visually appealing displays; resolved all customer complaints in a professional manner while prioritizing customer satisfaction; shared best practices for sales and customer service with other team members to help improve the store's efficiency; completed point of sale opening and closing procedures, including counting the contents of the cash register
Customer Service Representative
A.C. Coppolino Insurance Agency
04.2005 - 08.2007
- Calculated insurance premiums and established payment methods for sales; modeled exceptional customer service skills and appropriate diagnostic sales techniques; finalized sales and collected necessary deposits; calculated quotes and educated potential clients on insurance options; evaluated the accuracy and quality of data entered into the agency management system; followed up with customers on unresolved issues; conducted annual reviews of existing policies to update information; tracked the progress of all outstanding insurance claims
Administrative Assistant
Wolgast Corporation
01.2005 - 05.2005
- Managed office supplies, vendors, organization and upkeep; directed guests and routed deliveries and courier services; answered and managed incoming and outgoing calls while recording accurate messages
Education
Associates Degree - Respiratory Care
Delta College
University Center05.2012
Diploma -
Valley Lutheran High School
Saginaw, MI06.1993
Skills
- Teamwork
- Problem solving
- Patient care
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Strong clinical judgment
- Active listening
- Decision-making
- Certified in CPR
- Professional bedside manner
References
- Jenny Blehm, Frankenmuth Insurance Company, Licensing Agent, 989-280-9652
- Amanda King, Sound Asleep, RPSGT, 770-771-8726
Awards
- Certified Respiratory Therapist, 01/01/15
- Plan on taking the RPSGT exam soon
Timeline
CRT/PSG Tech
McLaren Flint Sleep Center
10.2023 - Current
PSG Tech/CRT
PSG Tech/CRT Sound Asleep
11.2018 - Current
Lead PSG Tech/CRT
Advanced Sleep Diagnostics of MI
03.2015 - 05.2018
Retail Customer Service
7-Eleven
07.2012 - 10.2013
Customer Service Representative
A.C. Coppolino Insurance Agency
04.2005 - 08.2007
Administrative Assistant
Wolgast Corporation
01.2005 - 05.2005
Associates Degree - Respiratory Care
Delta College
Diploma -
Valley Lutheran High School
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