Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather Simons

Opelousas,LA

Summary

A natural leader with a proven track record of exceeding sales targets and promoting a culture of exceptional customer service. Experienced in training and mentoring new associates, equipping them with effective methods and techniques to improve customer retention and loyalty. Committed to delivering exceptional experiences and providing excellent customer assistance.

Overview

19
19
years of professional experience

Work History

Sales Associate

Target
01.2020 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.

Retail Merchandiser

Signature Retail
05.2023 - 05.2024
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
  • Stocked shelves to match planogram images and instructions.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Manager on Duty

Rue 21
08.2018 - 10.2019
  • Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Assign employees to specific duties
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Estimate consumer demand and determine types and amounts of goods to be sold.
  • Increased sales by giving team contests
  • Performed daily bank deposits in morning and safe drops at night
  • Managed over 10 employees a day
  • Received inventory daily
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

SALES ASSOCIATE

Walmart
03.2016 - 08.2018
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Managed over 50 customer calls per day
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.

Merchandiser

Footprints Retail Services
03.2017 - 05.2018
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

OUTSIDE SALES

Avon
12.2005 - 07.2014
  • Maintain assigned account bases while developing new accounts
  • Process all correspondence and paperwork related to accounts
  • Prepare and deliver sales presentations to new and existing
  • Increased sales over 50% by adding networking
  • Regularly monitored sales performance against established goals, making adjustments as needed to ensure consistent achievement of targets throughout the year.
  • Expanded company presence into previously untapped markets by researching potential areas of growth and developing customized outreach strategies accordingly.
  • Achieved higher levels of customer trust by providing accurate product knowledge along with excellent communication skills.
  • Exceeded sales targets consistently by implementing effective territory management plans and optimizing sales routes.

CASHIER

Albertsons
06.2006 - 02.2011
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Request information or assistance using paging systems
  • Supervise others and provide on-the-job training
  • Cash checks for customers.
  • Managed over 100 customers per day
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.

Education

Bachelor of Science - Health Care Management

Columbia Southern University
Orange Beach, AL
10.2018

Skills

  • Sales training
  • Reliable and punctual
  • Goal-Oriented
  • Cash Handling
  • Attention to Detail
  • Shipment processing
  • Inventory sets
  • Multi tasker
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Merchandiser

Signature Retail
05.2023 - 05.2024

Sales Associate

Target
01.2020 - Current

Manager on Duty

Rue 21
08.2018 - 10.2019

Merchandiser

Footprints Retail Services
03.2017 - 05.2018

SALES ASSOCIATE

Walmart
03.2016 - 08.2018

CASHIER

Albertsons
06.2006 - 02.2011

OUTSIDE SALES

Avon
12.2005 - 07.2014

Bachelor of Science - Health Care Management

Columbia Southern University
Heather Simons