Summary
Overview
Work History
Education
Skills
Timeline
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Heather Simpson

Inman,SC

Summary

A highly motivated Veterinary Receptionist with a record of maintaining an emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable interacting with all levels of the organization and public. Customer-oriented problem solver with an ability to adapt to new situations. Diverse background includes customer service, patient care, sales and supervision. Committed to quality and excellence.

Overview

8
8
years of professional experience

Work History

Lead Veterinary Receptionist

Bonnie Brae Veterinary Hospital
08.2021 - Current
  • Field phone calls from pet owners, answered questions and took messages for veterinarians in emergency setting
  • Maintain office and waiting room, keeping common areas clean and tidy
  • Answer owner animal health questions and advised on best care practices
  • Triage incoming patients to determine treatment needs and urgency of care
  • Create schedule for specialist veterinarians for referring hospitals
  • In charge of training new front staff employees
  • Create estimates for clients
  • Assist veterinarian with appointment needs
  • Pharmacy duties such as filling medications for patients
  • Client services in critical care / emergency setting
  • Assist hospital manager in tasks for hospital
  • Complete daily deposits
  • Manage front desk staff and manage other staff when needed.

Lead Veterinary Receptionist

Spartanburg Animal Clinic
07.2015 - 08.2021
  • Organized paperwork such as charts and reports for office and patient needs
  • Maintained current and accurate medical records for patients
  • Managed multi-line phone system and pleasantly greeted patients
  • Answered owner animal health questions and advised on best care practices
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Triaged incoming patients to determine treatment needs and urgency of care
  • Entered data from pet records and office visits into computer system
  • Maintained office and waiting room, keeping common areas clean and tidy
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
  • Completed patient referrals to other medical specialists
  • Supported office staff and operational requirements with administrative tasks
  • Checked patient insurance, demographic, and health history to keep information current
  • Transcribed phone messages and relayed to appropriate personnel
  • Helped patients complete necessary medical forms and documentation
  • Invoiced patients accurately in line with charging guidelines
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action
  • Printed and Filled prescription requests and queries in compliance with practice protocol
  • Assisted Hospital Manager in remodeling office and medical exam rooms
  • Completed daily deposits.

Education

Dorman High School
Spartanburg, SC
05.2006

Skills

    • Customer service
    • Educating Owners
    • Communication skills
    • Time management
    • Supply ordering
    • Invoice/Estimate preparation
    • Critical Thinking
    • Organization and Time Management
    • Appointment Scheduling
    • Data Entry
    • Detail-Oriented
    • Medical Report Preparation
    • Equipment Troubleshooting and Maintenance
    • Problem Resolution
    • Staff Leadership
    • Administrative Experience
    • Patient Billing
    • Medical Records Verification
    • Computer Proficiency
      • Collaboration and Teamwork
      • Insurance Forms
      • Prescription Refills
      • Scheduling Test and Procedures
      • Order Purchasing
      • Patient Referrals
      • Cash Handling
      • Payment Scheduling and Collection
      • Verbal and Written Communication
      • Daily Deposits
      • Telephone Etiquette
      • Front Staff Operations
      • Team Management
      • Conflict Resolution
      • OSHA Certified
      • Indeed Office Manager Assessment - Proficient
      • Relationship Building
      • Filling Prescriptions

Timeline

Lead Veterinary Receptionist

Bonnie Brae Veterinary Hospital
08.2021 - Current

Lead Veterinary Receptionist

Spartanburg Animal Clinic
07.2015 - 08.2021

Dorman High School

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Heather Simpson