Heather Singleton
Chilhowie,VA
Summary
Resourceful and experienced worker with 19 years of experience in the health care field . Offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Ballad Health System/ Nursing Administration Dept.
10.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Used advanced software to prepare documents, reports, and presentations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
Nursing Clerical Coordinator
Ballad Health System/ Nursing Administration
02.2022 - 10.2022
- Collect daily, weekly or monthly timesheets.
- Responsible for making sure employees are paid accurately and on time.
- Managing payroll functions, as well as maintaining accurate payroll records for the company.
- Maintaining an eye for details and excellent communication skills.
- Ordering supplies or forms needed for assigned departments.
Clinical Coder
Ballad Health /JMH Cancer Center
04.2015 - 02.2022
- Served as a liaison between coding and billing departments, fostering open lines of communication to address any discrepancies or concerns in a timely manner.
- Collaborated with clinical documentation improvement specialists to enhance the quality of patient records, leading to more accurate reimbursement levels.
- Supported organizational compliance efforts by adhering to all relevant policies, regulations, and guidelines regarding clinical coding practices.
- Reduced claim denials by ensuring thorough and accurate clinical documentation.
- Conducted extensive research on emerging trends within the medical coding field, keeping abreast of changes that could impact both workflow processes and revenue streams.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Verified accuracy of patient information in medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Tracked and monitored requests for medical records release.
- Sorted and distributed incoming and outgoing medical records.
- Analizing, correcting, and preventing claim denials
- Obtains precertification, prior approval, or pre-determination authorization for scheduled tests and surgical procedures by contacting patient's insurance company, including
- Entering inpatient and outpatient charges for multiple hospitals and facilities
- Maintaining daily treatment and facility charges and making corrections as needed.
- Assisting patients with financial assistance forms and faxing information to insurance companies.
Scheduling OP II
Ballad Health/ JMH Cancer Center
02.2012 - 04.2015
- Greeting and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties.
- Scheduling patient appointments and making reminder calls
- Informing patients about delays and waiting times.
- Updating and verifying patient information st every visit.
- Receiving and processing cash and credit card payments for medical services rendered.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
- Retaining patients information for incoming and outgoing referrals.
- Scheduling new patient appointments.
- Scheduling diagnostic procedure.
Unit Clerk
MSHA / JMH
03.2010 - 02.2012
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within
- Prepared admissions charts and scanned records.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
CNA
MSHA / SCCH
07.2008 - 03.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Grace Healthcare
11.2007 - 07.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Valley Healthcare
07.2005 - 11.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Clincal Coder Certification - Coding
AAPC
Online03.2018
Diploma -
Holston High School
Damascus, VA05.2006
Certified Nursing Assistant - Nursing
William N Neff Center
Abingdon, VA05.2006
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Scheduling
- Calendar Management
- Professional and mature
- Travel Coordination
- Meeting planning
- Travel Arrangements
- Excel spreadsheets
- Document Preparation
- Resourceful
- File Organization
- Invoice Processing
- Phone Etiquette
- Appointment Setting
- Conference planning
- Payroll
- Microsoft Office
- Honest and Dependable
Timeline
Executive Assistant
Ballad Health System/ Nursing Administration Dept.
10.2022 - Current
Nursing Clerical Coordinator
Ballad Health System/ Nursing Administration
02.2022 - 10.2022
Clinical Coder
Ballad Health /JMH Cancer Center
04.2015 - 02.2022
Scheduling OP II
Ballad Health/ JMH Cancer Center
02.2012 - 04.2015
Unit Clerk
MSHA / JMH
03.2010 - 02.2012
CNA
MSHA / SCCH
07.2008 - 03.2010
CNA
Grace Healthcare
11.2007 - 07.2008
CNA
Valley Healthcare
07.2005 - 11.2007
Clincal Coder Certification - Coding
AAPC
Diploma -
Holston High School
Certified Nursing Assistant - Nursing
William N Neff Center
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